Front Office Treatment Coordinator (ID #531976)

Front Office Treatment Coordinator

Bakersfield, CA

Pay: $22.00 per hour

Schedule: Monday-Friday, 8:00 am - 5:00 pm

About the Role:

The Front Office Treatment Coordinator provides excellent customer service to patients while supporting the daily administrative and scheduling needs of the dental office. This position works closely with patients to explain treatment plans, coordinate appointments, review insurance benefits and financial options, and ensure a positive patient experience.

Core Responsibilities:

• Greet and check in patients in a friendly and professional manner.
• Answer incoming calls and assist with patient questions.
• Schedule and confirm appointments.
• Present and explain dental treatment plans, procedures, costs, and payment options.
• Coordinate follow-up appointments and recommended treatments.
• Verify dental insurance eligibility, benefits, and coverage.
• Provide estimates of patient financial responsibility.
• Collect copays, deductibles, and other payments.
• Assist with insurance claims and authorizations.
• Follow up on unscheduled or incomplete treatment.
• Maintain accurate patient records and insurance information.
• Communicate effectively with dentists, hygienists, dental assistants, and office staff.
• Maintain patient confidentiality and follow HIPAA requirements.
• Assist with additional front-office duties as needed.

Required Qualifications:

• Ability to multitask effectively in an office environment
• Attention to detail in handling clerical and organizational tasks
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook)
• Customer service experience and phone etiquette
• Experience with reception or front desk duties
• The Front Office Treatment Coordinator assists patients with scheduling, treatment plans, insurance, and payment options while supporting daily front-office operations.

Requirements:

• 1-2 years of dental front office or treatment coordinator experience required
• Bilingual in English/Spanish required
• Strong communication and customer service skills
• Knowledge of dental insurance and terminology preferred

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