Description of the role:
The FRONT PARTS COUNTER role at Stevens Creek Toyota is a crucial position within our company. As the face of our parts department, you will be responsible for assisting customers in finding the right parts for their vehicles and ensuring a seamless and efficient experience.
Responsibilities:
- Assist customers in person, over the phone, and via email to identify and locate the required parts
- Provide accurate and up-to-date information about parts availability, pricing, and compatibility
- Process parts orders and ensure timely delivery or pickup
- Maintain inventory levels and update stock records
- Collaborate with the service department to ensure timely fulfillment of parts requests
- Resolve any customer complaints or concerns regarding parts
Requirements:
- Previous experience in an automotive parts or retail environment preferred
- Strong knowledge of automotive parts and their functionality
- Excellent communication and customer service skills
- Attention to detail and ability to handle multiple tasks simultaneously
- Proficiency in computer systems and MS Office
- Knowledge of Tekion is a plus
Benefits:
- Competitive compensation ranging from $20 to $25 per hour
- Healthcare benefits package
- 401(k) retirement plan
- Paid time off and holidays
- Career development and advancement opportunities