Communication Skills, Customer Experience, Dental Insurance, Disability Insurance, Food and Beverage Industry, Franchise Management, Hospital, Hotel Industry, Insurance, Lift/Move 25 Pounds, Mentoring, Organizational Skills, Physical Demands, Production Systems, Property Management, Restaurant, Safety Training, Sales, Service Delivery, Staff Training, Team Player, Vision Plan
We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Server serves meals to patrons in fine dining establishment by performing the following duties:
Job Description
Key Job Functions:
- Follow service guidelines according to the Brand standards in the Service Manual.
- Ensures that the table is properly set for each course, according to Service Standards.
- Provides support to Captain.
- Must be knowledgeable of all Food and Beverage menu items.
- Follow proper sales techniques, as outlined in the service manual.
- Responsible for following proper check-out and cash handling procedures as outlined in training material.
- Must keep service area and tools clean and organized.
- Responsible for returning all items to their zoned location.
- Attends all ongoing training sessions.
- Assist in the training and mentoring of new staff.
- Must follow all prescribed systems of organization and cleanliness.
- Must complete all before, during and after shift paperwork.
- Responsible for following all opening and closing checklists and side work
- Must follow all daily and weekly cleaning schedules.
- Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Promote and support the vision and mission of Restaurant Revolution: "To Cherish the Guest in Every Way."
Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity
- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest's name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
- Track record of delivering exceptional guest or client experience
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
- Strong communication skills
- Ability to make sound decisions
- Ability to work independently and handle stressful situations dealing with employees in a production environment
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Must be able to work independently and/or with a group to accomplish the goal/s at hand.
- A positive attitude is strongly desired
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand, walk, reach, balance, stoop, kneel, talk, hear, taste and smell.
- The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
Additional Job Information/Anticipated Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.