Bookkeeping, Customer Support/Service, Office Management, Problem Solving Skills, Records Management
The Guest Service Agent is a full-time, non-exempt role based in New York, NY, reporting to the Front Office Manager.
- They ensure smooth check-in/check-out, manage guest records, and provide exceptional service.
- Key duties include greeting guests, verifying payments, handling reservations, posting charges, and coordinating with staff to resolve issues.
- Must have strong customer service, communication, and basic bookkeeping skills, with experience in hotel front desk preferred.
- The position involves indoor work at the front desk, standing/walking for long periods, and flexible hours including evenings, weekends, and holidays.
Benefits include medical, dental, vision, PTO, 401(k), and more. The role promotes equal opportunity employment.