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Frontline Clinic Supervisor - Ophthalmology (Needham)

Boston Children's Hospital

Boston, MA

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JOB DETAILS
SKILLS
Administrative Skills, Budget Management, Clinical Support, Customer Support/Service, Data Analysis, Data Collection, Data Entry, Documentation, Establish Priorities, Hospital, Inventory Management, Medical Office Administration, Operations, Operations Planning, Ophthalmology, People Management, Performance Analysis, Problem Solving Skills, Purchase Orders, Purchasing/Procurement, Reporting Skills, Spreadsheets, Staff Training, Systems Maintenance
LOCATION
Boston, MA
POSTED
17 days ago
Position Summary/ Department Summary:
The Frontline Ambulatory Clinics Supervisor supervises and leads daily administrative operations of a clinical service.

Key Responsibilities:
  • Supervises support staff and oversees clinical administrative operations. Plans, prioritizes, and delegates work; monitors performance and provides feedback. Implements and maintains office systems, policies, and procedures. Trains new staff and communicates updates to hospital and departmental policies.
  • Monitors clinic activity to support a positive patient experience. Assists staff with customer service and scheduling issues. Addresses patient concerns and escalated service needs.
  • Manages electronic and paper records, including sensitive administrative, financial, and employee data. Oversees data entry, ensures accuracy, and generates reports. Recommends and implements system improvements. Serves as clinical floor Super User and participates in Joint Commission/Environment of Care rounds.
  • Collects and analyzes data; prepares spreadsheets, charts, and summaries for supervisor review. Performs related administrative tasks as needed.
  • Oversees daily department operations, including payroll and compliance reporting. Tracks personnel actions and initiates required forms and documentation. Routes and monitors administrative forms, including purchase orders and payments.
  • Manages supply inventory and computer equipment. Purchases standard items and coordinates repairs within budget. Recommends non-routine purchases and liaises with support departments to ensure service needs are met.

Minimum Qualifications
Education:
  • Associate’s degree required.
  • Bachelor’s degree preferred.

Experience:
  • Two years of related work experience required.
  • Additional years of related work experience may substitute for education requirement.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

About the Company

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Boston Children's Hospital

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