Frozen Food Supervisor

Position Summary

The Frozen Supervisor is responsible for overseeing the daily operations of the frozen foods department, ensuring product availability, inventory accuracy, merchandising excellence, and outstanding customer service. This position provides leadership to department associates, maintains product quality and food safety standards, and supports the achievement of sales and profitability goals while maintaining a clean, organized, and customer-focused department.

Key Responsibilities Department Operations

• Supervise daily frozen department activities and ensure efficient execution of department responsibilities.
• Maintain department standards for cleanliness, organization, and product presentation.
• Ensure frozen food cases and displays remain fully stocked and customer-ready.
• Monitor department performance and support store sales and operational goals.
• Assist with implementing company programs, promotions, and merchandising initiatives.
• Ensure proper execution of opening, closing, stocking, and replenishment procedures.

Merchandising & Sales

• Maintain attractive and organized frozen food displays to maximize sales opportunities.
• Ensure proper product rotation according to freshness and date code standards.
• Verify accurate pricing, signage, and promotional displays throughout the department.
• Maintain strong in-stock conditions and minimize out-of-stock occurrences.
• Support seasonal, promotional, and holiday merchandising programs.
• Identify opportunities to improve sales through effective product placement and presentation.

Inventory Management

• Assist with ordering and inventory control to meet customer demand.
• Monitor inventory levels and coordinate replenishment activities.
• Verify delivery accuracy and proper storage of frozen products.
• Control shrink through effective forecasting, product rotation, and inventory practices.
• Maintain organized freezers, storage areas, and backroom inventory.
• Support inventory counts, audits, and recordkeeping activities.

Leadership & Team Development

• Provide leadership, coaching, and daily direction to frozen department associates.
• Train associates on stocking procedures, food safety standards, and customer service expectations.
• Assign daily tasks and monitor department productivity and performance.
• Promote teamwork, accountability, and a positive work environment.
• Support associate development and operational excellence.
• Serve as department leader in the absence of the Frozen Manager when applicable.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Assist customers with product inquiries, locations, and recommendations.
• Resolve customer concerns promptly and professionally.
• Ensure associates provide friendly, knowledgeable, and efficient service.
• Maintain a positive shopping experience through department readiness and product availability.

Food Safety & Compliance

• Ensure compliance with all food safety, sanitation, and health regulations.
• Monitor freezer temperatures and product storage conditions.
• Ensure proper handling and rotation of frozen products.
• Follow company policies, operational procedures, and safety standards.
• Conduct routine inspections to maintain department compliance.
• Report and address food safety and workplace safety concerns immediately.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery, frozen foods, retail, warehouse, or food service experience preferred.
• Prior leadership or supervisory experience preferred.
• Knowledge of inventory management, merchandising, and food safety practices.
• Strong communication, organizational, and problem-solving skills.
• Ability to work effectively in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to push, pull, bend, reach, and perform repetitive motions.
• Ability to work for extended periods in freezer and cold-storage environments.
• Ability to safely operate stocking and material-handling equipment.

Key Competencies

• Leadership
• Customer Focus
• Team Development
• Food Safety Awareness
• Inventory Management
• Merchandising Excellence
• Communication
• Organization
• Problem Solving
• Accountability

The Frozen Supervisor plays a critical role in ensuring the frozen department remains fully stocked, well-merchandised, and compliant with food safety standards while supporting associate development, operational efficiency, and an exceptional customer shopping experience.

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Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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