FSA Group Member Specialist I - Temporary

Let's do great things, together

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.

Position Summary

Responsible for timely and accurate entry and maintenance of assigned groups. Including but not limited to enrollment and eligibility maintenance, posting contributions and elections, monthly contribution reconciliation. Serve as primary contact for group administrators and aid with administering the Flexible Spending Accounts, Health Reimbursement Accounts, Commuter Expense Reimbursement Accounts, and Health Savings Accounts. This is a FT WFH role.

Pay Range

$18.39 - $20.58 hourly, DOE.

• Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range

Please fill out an application on our company page, linked below, to be considered for this position

https://j.brt.mv/jb.do?reqGK=27786144&refresh=true

Benefits:

• Medical, Dental, Vision & Pharmacy
• PTO and Company Paid Holidays
• 401k - Matching

Required Skills, Experience, & Education:

• High school education or equivalent.
• 1-2 years in a fast-paced customer service environment.
• Knowledge of Flexible Spending Accounts preferred.
• Computer proficiency with Microsoft Office application.
• Type a minimum of 40 wpm and 10-key proficiency of 130 spm on a computer numeric keypad.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated business composition and grammar skills.
• Strong analytical, problem solving, decision making, organizational and detail-oriented skills.
• Ability to work well under pressure work with frequent interruptions and shifting priorities.
• Ability to handle customer concerns, both in person and on the telephone in a professional manner.
• Basic Accounting knowledge of debits and credits.
• Ability to meet corporate attendance standards.
• Maintain confidentiality and project a professional business image.

Primary Functions:

• Primary contact and responsibility for assigned accounts. Answer questions and respond to the group HR Representatives in a professional manner.
• Maintains all aspects of individual member accounts for specific groups including but not limited to enrollment, eligibility determination, elections, set-up, delinquencies, and terminations.
• Responsible for posting payroll contributions for assigned groups and generating Election Reconciliations for assigned groups.
• Generate and prepare monthly/quarterly reports for assigned groups.
• Reconcile monthly reports for groups, detailing claim payments and contributions, risks to employer and BHS.
• Responsible for reviewing and reconciling imported group data for eligibility and payroll elections.
• Continues education and training through attendance at FSA/CERA seminars as required by supervisor.
• Perform other duties as assigned.

Working Conditions & Contact with Others:

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.
• Internally with Accounting and Sales and Service. Externally with employer group representatives, marketing staff, and agents/brokers.

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.