FT-Customer Accounts Recovery Specialist-Queens, NY-Eng./Span.

Customer Accounts Recovery Specialist

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a Customer Accounts Recovery Specialist.

Customer Accounts Recovery Specialist provide primary support to the Collections Department, and secondary support to the Check Verification Department.

Role Responsibilities:

• Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
• Provide customer service regarding collection issues; resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• Answers and screens telephone calls in a professional and timely manner; and takes accurate messages with a high degree of professionalism and courtesy.
• Distributes daily internal/external mail and overnight packages; sends and distributes faxes.
• Composes, types, and distributes professional correspondence and memorandums, e-mails, and faxes, using individual initiative and as assigned.
• Assists in development and implementation of department systems and procedures as needed.
• Performs general clerical duties including but not limited to filing, photocopying, mailing and the like.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Conducts research on source documents (returned checks) and compiles researched data.
• Organizes received data and source documents; identifies data to be entered.
• Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data.
• Enters data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures.
• Proofs data entered against source documents; makes necessary corrections.
• Organizes and records work completed.
• Follows established guidelines or staff requirements to appropriately handle source documents; files, distributes, or returns source documents after data has been entered.
• Responds to staff members inquiries regarding data entered or source documents.
• Learn the Check Verification policies and procedures to effectively provide support to the Check Verification Department.
• Perform other assigned tasks and duties necessary to support the Loss Prevention and Check Verification Departments.

Role Requirements:

• At least 6 months of check cashing or banking experience
• Excellent verbal and written communication skills.
• Proficient on Microsoft Office and File Maker Pro.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Demonstrated ability to plan and organize projects.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams
• Versatility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Fluency in both English and Spanish, with strong communication skills in both languages is preferred.

We make financial services accessible to humans everywhere. Join us for what's next.

Pay-O-Matic is New York City's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric company with scores of employees working in more than 100 locations. We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.

Just as we help our customers to prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Pay-O-Matic.

Salary: The hourly rate is $20.00 per hour. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the applicable law.

Benefits: You will also have access to short-term incentives, Medical, Dental, Vision, Life Insurance and Sick Leave. Most of these benefits are available for full-time employees. Part-time employees can access short-term incentives and Sick Leave benefits.

Location (in-person): 166-30 Jamaica Ave. Jamaica NY, 11432

POM values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

POM has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in the work location full-time.

Schedule :

The 166-30 Jamaica Ave. Jamaica NY, 11432 location has the following operation hours, Eastern Standard Time (EST):

Sunday, 8:00 a.m. to 6:00 p.m.

Monday, 8:00 a.m. to 8:00 p.m.

Tuesday, 8:00 a.m. to 8:00 p.m.

Wednesday, 8:00 a.m. to 8:00 p.m.

Thursday, 8:00 a.m. to 8:00 p.m.

Friday, 8:00 a.m. to 8:00 p.m.

Saturday, 8:00 a.m. to 8:00 p.m.

The Customer Accounts Recovery Specialist will work between 30 and 40 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 02-28-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.