Cross-Functional, Customer Escalations, Customer Support/Service, Documentation, Health Plan Membership, Healthcare, Identify Issues, Online Training, Patient Care, Problem Solving Skills, Resolve Customer Issues, Time Management, Work From Home
LOCATION
Ogden, UT
POSTED
Today
[Patient Service / Remote] - Anywhere in U.S. / Up to $25 per hour / Health, dental & vision / 401k / PTO / Paid training / Monthly internet stipend - As a Member Service Guide at Devoted Health, you will: Provide exceptional customer service to members through various communication channels; Respond to inquiries, troubleshoot issues, and resolve complaints in a timely and professional manner; Collaborate with cross-functional teams to ensure timely and accurate resolution of member concerns; Maintain accurate documentation of member interactions and escalate complex cases to the appropriate departments; Educate members on their health benefits and assist with navigating the healthcare system; Proactively identify and address potential issues to improve member satisfaction and retention...Hiring Immediately >>