FT Public Safety Dispatcher

The Town of Hopkinton is currently accepting applications for one full-time Public Safety Dispatcher 

Hopkinton, an AAA-rated community, is committed to equal opportunity, encourages diversity, inclusion and belonging and believes that a positive culture of inclusion in Town governance contributes to the Town’s overall qualities as a great place to live and work. 

Come join an incredible team of public safety professionals in a position where making a difference means saving lives. We are looking for a versatile, dependable individual who thrives in a fast-paced environment. We welcome all to apply!

Under the general guidance of the Public Safety Communications Director, the Public Safety Dispatchers are part of the Public Safety Communications Center. Our dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information.

The Public Safety Dispatchers are responsible for receiving and transmitting emergency and administrative messages to appropriate law enforcement, fire and medical personnel in the manner dictated by the state-mandated Emergency Medical Dispatch Protocol and department policy. The position requires the utmost discretion, independent judgment, initiative and must operate within established mandated state and departmental guidelines and procedures. The Public Safety Dispatchers receive, have access to, and must maintain confidential information. 

QUALIFICATIONS:

      High School Equivalency

      Excellent vision and hearing accuracy and ability to process verbal information/direction in 

         a concise  manner

      Confidentiality, strong attention to detail, and demonstrated customer service skills

      One (1) to Three (3) years experience in emergency response communications or a 

         related field, preferred

      Considerable knowledge of street locations, buildings, and other significant areas of the  

         community  in order to minimize response time, preferred

      E911, LEAPS, APCO Emergency Medical Dispatch, APCO PST1 certifications, preferred

Internal/External Applicants: To be considered for this position, please submit the required online Application for Employment, and attach a resume and cover letter.  Applications received before 4:00 pm, Friday, August 14th, will be reviewed and receive 1st priority.  The position will remain open until filled.  A paper application may be obtained by contacting

hr@hopkintonma.gov