FT Staff: Records Specialist-Transfer Credit

Job Summary:

Reporting to the Registrar, the Records Specialist- Transfer Credit provides frontline administrative and technical
support within the Office of the Registrar and serves as a primary point of contact for students, faculty, staff, and
external stakeholders. This role is responsible for delivering exceptional customer service, processing transfer
credit evaluations, handling registrar-related documentation, and maintaining accurate student records. The
specialist ensures the efficient operation of daily registrar functions while upholding institutional policies and
regulatory requirements.

Essential Job Function:

1. Essential Job Functions: Provides prompt and courteous professional customer service in the following
PRIMARY areas:

• A. Transfer Credit & Academic Records Processing
  Process course transfer credit evaluations in accordance with university policies and maintain detailed and
  accurate documentation.
• Communicate with students, academic departments, and external institutions to verify course information and
  resolve transfer-related inquiries.
• Perform accurate data entry and updates to student records, ensuring compliance with FERPA and institutional
  standards. B. Customer Service and Communication
• Answer and route incoming telephone calls; provide clear, accurate information regarding registrar services,
  policies, and procedures.
• Serve as the primary in-person and virtual point of contact to assist students, faculty, staff, and external customers
  with questions or requests.
• Manage incoming and outgoing internal and external mail, ensuring timely distribution and handling.
• C. Registrar Forms & Documentation Processing
• Review, process, and track all registrar-related forms, including add/drop requests, name or address changes,
  enrollment verifications, and other academic record updates.
• Process transcript requests, diploma requests, and replacement document requests with a focus on accuracy and
  confidentiality.
• Support graduation audit processes by reviewing graduation application submissions, verifying required
  documentation, and routing items for final approval.
• D. Registration & Enrollment Support
• Assist students throughout the registration process, including schedule changes, troubleshooting registration
  issues, and providing policy guidance.
• Help maintain accurate and timely updates to the student information system related to enrollment and academic
  records.
  
  E. Administrative Support
• Maintain organized digital and physical filing systems to support efficient retrieval of academic records and office
  documentation.
• Assist with preparation and distribution of official communications, notices, and reports as directed by Registrar's
  Office leadership.
• Provide general administrative support to the Registrar and contribute to process improvements and special
  projects as assigned.
• Other Duties as assigned.