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Fuel Attendant/Customer Service Rep.

Hassan & Sons

Bend, OR

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JOB DETAILS
SKILLS
Beverages, Communication Skills, Corporate Compliance, Corporate Policies, Credit Processing, Customer Support/Service, Detail Oriented, Federal Laws and Regulations, High School Diploma, Lift/Move 50 Pounds, Loss Prevention, Loyalty Programs, Maintain Compliance, Multitasking, Operational Support, Operations Management, Operations Processes, Order Delivery, Physical Demands, Point of Sale (POS) Systems, Promotional Programs, Pumps, Resolve Customer Issues, Retail, Safety Compliance, Safety Process, Safety Standards, Safety/Work Safety, Sales, State Laws and Regulations, Team Player, Waitressing
LOCATION
Bend, OR
POSTED
1 day ago
Position Summary

The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. This position ensures the safe and efficient operation of fuel dispensing, assists customers both inside and outside the store, and maintains a clean, safe, and welcoming environment. The role combines excellent customer service, fueling assistance, and adherence to company safety and operational standards.

Responsibilities and Duties:

Customer Service & Sales
  • Greet all customers promptly and professionally, providing a welcoming and positive experience ("Welcome to H&S" / "Welcome to Chevron")
  • Deliver efficient, friendly, and accurate service at checkout and during fueling interactions Communicate promotions, loyalty programs, and product recommendations to customers
  • Provide assistance with fueling, propane dispensing, and other customer needs
  • Handle customer inquiries or concerns and escalate to management as needed
Fueling Operations & Safety
  • Safely operate fuel pumps and propane dispensers in compliance with all company, state, and federal safety regulations
  • Verify proper fuel types and pump markings to ensure accuracy and prevent contamination
  • Monitor fueling area for leaks, spills, or hazards; respond promptly and report any incidents to management
  • Follow all safety protocols, including emergency fuel shutoff procedures
  • Maintain required training and certifications related to fuel and propane handling
Cash Handling & Register Operations
  • Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system
  • Perform cash counts, safe drops, and drawer balancing per company policy
  • Verify identification for restricted sales (alcohol, tobacco, lottery, or credit purchases)
  • Ensure compliance with cash-handling and loss-prevention procedures
Store & Fueling Area Maintenance
  • Keep both the interior and exterior areas of the station clean and well-maintained
  • Maintain fuel island supplies including squeegees, paper towels, and windshield cleaner
  • Clean and restock self-serve beverage and food stations, ensuring freshness and quality
  • Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways
  • Report maintenance issues, pump malfunctions, or safety hazards immediately
Teamwork & Operational Support
  • Collaborate with team members to achieve store goals and maintain smooth operations
  • Assist with deliveries, stocking, and merchandise rotation
  • Support special projects or promotions as assigned by management
  • Follow all company policies, procedures, and operational standards
Education and Work Experience
  • High school diploma or equivalent preferred
  • Previous experience in retail, fuel service, or customer service environment preferred
  • Basic understanding of fuel safety and compliance procedures preferred
  • Ability to complete propane training (as required by state/local regulation)
Skill Set
  • Strong customer service and communication skills
  • Safety-focused mindset with attention to detail
  • Ability to multitask and maintain organization in a fast-paced environment
  • Dependable, self-motivated, and able to follow direction
  • Basic computer and POS system proficiency
  • Ability to learn and apply fueling and safety procedures
  • Team-oriented attitude with flexibility for various duties
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Frequent standing, walking, bending, and reaching throughout the shift
  • Ability to lift, carry, and move items up to 50 pounds
  • Exposure to outdoor weather conditions, including heat, cold, and rain
  • Regular exposure to fuel fumes and cleaning chemicals (PPE provided)
  • Must be able to work flexible hours, including evenings, weekends, and holidays
  • Must be able to communicate clearly in person and over the phone

About the Company

H

Hassan & Sons

Hassan and Sons, Inc. was founded in 1996. Since its date of incorporation Hassan and Sons has grown to become a major player in the gasoline retail market of southern California. Today, the organization owns and operates over 90 locations throughout California. Currently headquartered in Orange, California, the company employees over 900 individuals. The Company has franchised with major oil companies including Chevron, Texaco, 76, Shell, and Mobil. The stations are all self-service and contain convenience stores of varying sizes. There are also several car washes offering a range of services, as well as, three full-service garages.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Retail
FOUNDED
1996

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