Fuel Attendant

Job Purpose

The Fuel Attendant is responsible for supporting the store leadership team by executing all fuel court operations and ensuring the completion of all exterior store tasks. This includes maintaining a clean and safe fueling area, providing exceptional customer service, performing basic fuel pump upkeep, and assisting with other fuel-related duties.

The Fuel Attendant plays a critical role in creating a positive experience for Royal Farms fuel customers by upholding brand standards and delivering friendly, efficient service.

Essential Functions

Customer Service & Engagement

• • Ensures every customer receives outstanding service by creating a friendly environment, greeting and acknowledging customers, and demonstrating product knowledge.
  • Promotes the Royal Farms Rewards program by explaining perks, encouraging sign-ups and usage, and helping customers maximize fuel discounts through RoFo Pay transactions.
  • Responds to customer requests in a timely and courteous manner.
  • Communicates effectively with customers and the store leadership team regarding inquiries, feedback, and vendor-related concerns.
  • Provides valid receipts to customers upon transaction completion.

Fuel Dispensing & Safety Compliance

• • Confirms the correct fuel type with the customer before dispensing.
  • Verifies that the vehicle engine is turned off prior to fueling.
  • Requires motorcyclists to dismount before beginning the fueling process.
  • Pumps fuel safely and accurately into customer vehicles.
  • Follows all Royal Farms safety procedures, including:
  • Wearing a safety vest or designated uniform.
  • Prohibiting smoking or vaping in the fuel court at all times.
  • Maintaining clear and hazard-free fueling zones.

Cash Handling & Transaction Accuracy

• • Collects payment and handles transactions in accordance with cash handling policies.
  • Maintains accurate fuel sales records and ensures compliance with cash accountability standards.

Fuel Court Appearance & Stocking

• • Maintains a clean and organized fuel court by sweeping, emptying trash, dusting, and washing windows.
  • Ensures all equipment and tools in the fuel court are clean and functional.
  • Restocks supplies in the fuel court, including towels, washer fluid, receipt paper, and RoFo Rewards cards.
  • Removes cones from pumps when operational and ensures coverage of up to 8 pumps per person as needed.

Additional Responsibilities

• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

Qualifications

Required

• • Must be at least 18 years old.
  • Must have strong communication and customer service skills.
  • Must demonstrate the ability to work both independently and as part of a team.
  • Must be able to multitask effectively in a fast-paced environment.
  • Must be able to learn and follow all Royal Farms safety processes and procedures.

Preferred

• • Prior experience as a fuel attendant or in a customer service role

Success Factors

• Customer Focus – Provides friendly, prompt, and attentive service to fuel customers, ensuring a safe and positive experience that reflects Royal Farms brand standards.
• Safety & Accuracy – Consistently follows all fueling, cash handling, and compliance procedures with precision, maintaining a safe, organized, and hazard-free fuel court.
• Reliability & Teamwork – Demonstrates dependability, flexibility, and clear communication with customers and team members, supporting smooth store operations in a fast-paced environment.

Work Requirements

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform physical tasks such as squatting, stooping, crouching, and pushing.
• Must be comfortable working outdoors in varying weather conditions.
• Must wear a safety vest and slip-resistant shoes while on duty.
• Must follow all safety procedures, including those for fuel handling, equipment use, and hazardous materials.
• Must be able to tolerate exposure to fuel odors, cleaning products, and outdoor elements.
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
• Must maintain reliable transportation and consistent, on-time attendance.