Back to search results Fulfillment Advisor - Global Treasury & Merchant Operations Jacksonville, Florida Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for acting as the primary interface to Treasury clients. Key responsibilities include leading, directing, and coordinating the implementation of highly complex treasury, cash management, card, merchant and depository products and services. Job expectations include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) and vendors in order to ensure a timely and smooth implementation process.Responsibilities:Consults with client through implementation of treasury product packageFacilitates internal and external client calls to work through implementation requests for successful completionTroubleshoots research, and responds to internal client team requests for resolutionEngages key stakeholders for awareness throughout the implementation process, owning resolution for the clientActs as the primary interface to medium/high revenue clientsLeads, directs, and coordinates the implementation of highly complex treasury, cash management, card and/or depository products and servicesProvides relationship management, servicing, and technical assistance to internal business partners/vendors to ensure a timely and smooth implementation processProvides a consultative approach to client through implementationFacilitates internal and external client calls to work through implementation requests utilizing project management and technical skillsTroubleshoots, researches, and responds to internal client team requestsDirectly aligned to a sales team and provides dedicated Treasury Product implementation support for the Sales team's entire book of clientsMeets with their aligned sales partners on a weekly (if not more frequent) basis to discuss all work in the pipelineConducts Client facing calls and are in frequent and direct communication with clientsRuns point for Sales/Clients on all work and interactions needed with Treasury Operations and Technology teams as clients implement complex Treasury productsDevelops working relationships w/Clients and can be a primary point of contact for Clients on all Implementation/Fulfillment questions and issuesRequired Qualifications:Minimum of 1+ years of work experience in the banking/financial industryPresentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident mannerExcellent communications skills and ability to present to an audienceAbility to work under pressure in a team environmentAbility to liaise with all levels of the firm and people with different experiences and backgroundsSelf-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalateDesired Qualifications:Treasury industry work experienceSkills:Attention to DetailClient ManagementCustomer and Client FocusOral CommunicationsAccount ManagementAdaptabilityAnalytical ThinkingCritical ThinkingWritten CommunicationsActive ListeningCollaborationProblem SolvingStakeholder ManagementShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26019727 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved