Fulfillment Associate

Pay Rate: $20-$22 per hour
Location: Albany, NY
Duration: 6 months potential to convert
Timings: 8:00 am-5:00 pm

Responsibilities:

• Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy.
• Resolve and escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams.
• Support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.
• Assist customers in partnering with government agencies to meet compliance regulations for business operations.
• Review and submit initial filings and document requests, perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process.
• Learn the complex and comprehensive product line and jurisdictional rules and regulations.
• Field incoming questions timely and fulfill incoming requests timely.
• Assist process servers and contribute to customer satisfaction and organizational success.
• Participate in process improvement initiatives and represent the company within the industry and territory.

Requirements:

• Minimum two years of customer service or related work experience.
• High school diploma or equivalent certification. College study preferred.
• Effective written and verbal communication skills.
• Ability to manage and prioritize demands from multiple sources, external and internal.
• Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook.
• Excellent data entry and analytical skills.
• Ability to multi-task and work in a fun but driven work environment.
• Demonstrate problem-solving capability in a fast-paced, high-energy environment.

Preferred Skills:

• Assist in issue resolution with internal and external customers.
• Work with team members to assist in the training and implementation of process and policy changes.
• Assist customers, team members, and/or vendors with training on products and jurisdictional requirements using a consultative approach.
• Analyze data and recommend process improvements and reporting.
• Assist in special project work as assigned.