Fulfillment Associate

Axelon Services Corporation

Albany, NY

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JOB DETAILS

SALARY

$20–$22 Per Hour

JOB TYPE

Full-time

SKILLS

Analysis Skills, Business Operations, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Entry, Establish Priorities, Follow Through, Government, High School Diploma, Legal, Legal Documents, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Audit, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Regulatory Compliance, Standard Operating Procedures (SOP), Time Management, Writing Skills

LOCATION

Albany, NY

POSTED

1 day ago

Pay Rate: $20-$22 per hour Location: Albany, NY Duration: 6 months potential to convert Timings: 8:00 am-5:00 pm Responsibilities: Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy. Resolve and escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams. Support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions. Assist customers in partnering with government agencies to meet compliance regulations for business operations. Review and submit initial filings and document requests, perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process. Learn the complex and comprehensive product line and jurisdictional rules and regulations. Field incoming questions timely and fulfill incoming requests timely. Assist process servers and contribute to customer satisfaction and organizational success. Participate in process improvement initiatives and represent the company within the industry and territory. Requirements: Minimum two years of customer service or related work experience. High school diploma or equivalent certification. College study preferred. Effective written and verbal communication skills. Ability to manage and prioritize demands from multiple sources, external and internal. Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook. Excellent data entry and analytical skills. Ability to multi-task and work in a fun but driven work environment. Demonstrate problem-solving capability in a fast-paced, high-energy environment. Preferred Skills: Assist in issue resolution with internal and external customers. Work with team members to assist in the training and implementation of process and policy changes. Assist customers, team members, and/or vendors with training on products and jurisdictional requirements using a consultative approach. Analyze data and recommend process improvements and reporting. Assist in special project work as assigned. AXEL01

About the Company

Axelon Services Corporation

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