Fulfillment Associate

Fulfillment Associate

Pay Rate:$20 - $22/hr, W2

Summary:

• Location: Austin, TX
• Work Mode: Onsite
• Duration: 3+ Month Contract

Responsibilities:

• Discern which documents received by our company are legal Service of Process, based on statutes and industry standards.
• Process all Service of Process (SOP) documents using our proprietary work site, providing delivery instructions to our receiving offices, and forwarding scanned copies to our clients.
• Communicate with internal receiving offices and third-party vendors regarding documents.
• Ensure delivery and confirmation of all SOP documents by our end-user clients through email, phone, and FedEx tracking.
• Answer client queries regarding SOP and the account tools that interact with legal documents; update client accounts as necessary.
• Retrieve, sort, and distribute incoming mail, scanning documents that are governmental agency correspondence.
• Log client correspondence into the RASi management system, generate correspondence receipts, and forward to clients.

Requirements:

• Highly detail-oriented with strong organizational skills.
• Analytical critical thinking and problem-solving skills.
• Ability to carefully read and interpret state and legal documents.
• Ability to be self-directed and work efficiently with minimal supervision.
• Ability to work both independently and in a team environment, assisting coworkers by sharing information and knowledge.
• Ability to work in a time-sensitive environment with a large workflow.
• Ability to be creative in identifying ways of increasing efficiency and simplifying processes.
• Effective communication (verbal and written) and relationship-building skills.

Preferred Skills:

• High School diploma or equivalent; highly prefer some college.
• Experience working with Microsoft Office products: Outlook, Excel, Word; experience working with Adobe Acrobat.

Benefits:

• Full benefits
• Career opportunity
• Training
• Competitive pay