Fulfillment Associate

Fulfillment Associate
Boston, MA- ONSITE
5 Months
Pay: $25 per hour

Looking for someone who enthusiastic about the role, takes pride in their work, and wants to be part of a strong team

Governance, Risk & Compliance (GRC) is a division of Client that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Responsibilities:
Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels
Assist internal/external customers and/or vendors with order fulfillment and problem resolution
Understand, demonstrate, and explain client service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors Make well informed and timely decisions to meet client expectations and requirements
Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results
Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction
Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

Qualifications:
Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment
Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
Ability to multitask and demonstrate ability to problem solve
Excellent analytical, organizational, time management and problem solving skills with the ability to work in a fast-paced, high-energy environment
Ability to work overtime as needed ClientN.V.