Fulfillment Associate

Job Title: Fulfillment Associate

Location: Columbus, OH

Pay Rate: $22/hr, W2

Duration: 6+ Month Contract

Work Mode: 100% onsite

Summary:

• Potential to extend or convert
• OT possible when needed

Responsibilities:

• Process state or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications.
• Understand and follow security guidelines.
• Create process documentation.
• Assist in issue resolution with internal and external customers.
• Work with team members to assist in the training and implementation of process and policy changes.
• Assist customers, team members, and/or vendors with training on products and jurisdictional requirements using a consultative approach.
• Analyze data and recommend process improvements and reporting.
• Assist in special project work as assigned.

Requirements:

• A minimum of two years of customer service or related work experience.
• High school diploma or equivalent.

Preferred Skills:

• Some college education preferred.