Key Responsibilities
Deliver high-quality customer support by reviewing requests for accuracy, ensuring compliance, resolving or escalating issues, and communicating updates clearly to customers and internal teams
Support corporate legal document fulfillment processes and Service of Process (SOP) functions
Review, prepare, and submit legal and business filings including incorporations, formations, retrieval requests, and compliance status checks
Manage legal service of process documentation, including receipt, scanning, forwarding, and retention
Process state and customer documents according to established Standard Operating Procedures using proprietary systems and Microsoft Office tools
Maintain adherence to security and confidentiality guidelines
Create and update process documentation as needed
Collaborate with team members to support training initiatives and implementation of policy or process changes
Provide consultative support to customers, vendors, and internal teams regarding products and jurisdictional requirements
Analyze workflows and data to identify process improvement opportunities
Assist with reporting, special projects, and other operational initiatives as assigned
Qualifications
Minimum of 2 years of customer service, legal support, administrative, or related professional experience
High school diploma or equivalent required; college coursework preferred
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Excellent data entry accuracy and analytical abilities
Strong organizational skills with the ability to prioritize multiple tasks effectively
Ability to work both independently and collaboratively in a deadline-driven environment
Proven problem-solving skills and adaptability in a high-energy setting
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.