Fulfillment Associate, Document Management & Processing

Wolters Kluwer N.V.

New York, NY

JOB DETAILS
SALARY
$30,300–$50,700 Per Year
SKILLS
Artificial Intelligence (AI), Communication Skills, Customer Support/Service, Detail Oriented, Document Management, Document Tracking, High School Diploma, Identify Issues, Interpersonal Skills, Interviewing Skills, Legal, Legal Documents, Lift/Move 30 Pounds, Operations Processes, Performance Metrics, Presentation/Verbal Skills, Project Tracking, Quality Metrics, Reconciliation, Records Management, Regulatory Compliance, Reporting Dashboards, Standard Operating Procedures (SOP), Team Player, Time Management, Tuition Fees, Typing
LOCATION
New York, NY
POSTED
3 days ago

Wolters Kluwer's CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management & Processing, you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry-level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.

Essential Duties and Responsibilities:

  • Receiving legal documents (via process served, certified, regular mail, courier, etc.), sorting, prepping, batching, and scanning documents received
  • Reconciliation and balancing to account for all SOP volume received daily
  • Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
  • Collaborate directly with internal customers to deliver timely and accurate service of process
  • Identify issues requiring escalation and route them to the appropriate support or resolution teams
  • Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
  • Adhere to Service of Process standard operating procedures and compliance requirements
  • Consistently meet established productivity, quality, and timeliness performance metrics
Skills:
  • Reconciliation and balancing to account for all SOP volume received daily
  • Typing a minimum of 30-40 wpm
  • Document processing and records management
  • Strong attention to detail and accuracy
  • Knowledge of Service of Process procedures (preferred)
  • Proficiency with scanning equipment and workflow systems
  • Ability to learn and navigate internal tools and dashboards
  • Problem identification and escalation judgment
  • Collaborative teamwork and internal customer service skills
  • Time management and ability to meet performance metrics
  • Clear verbal communication and professional interpersonal skills
Qualifications:
  • High school diploma or equivalent required, additional education in legal/operations workflows or customer service preferred
  • Team Office/mail-room experience required.
  • Experience in document processing, administrative operations, or records management preferred
  • Ability to accurately prepare, scan, and track documents
  • Comfort learning and using internal systems, tools, and dashboards
  • Strong attention to detail and quality focus
  • Ability to meet productivity, quality, and timeliness metrics
  • Sound judgment in identifying and escalating issues
  • Ability to work indedpendently in a fast-paced and changing environment
  • Strong teamwork and internal customer service skills
  • Professional communication and time-management abilities
  • Ability to lift up to 30 lbs


Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:
$30,300.00 - $50,700.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

About the Company

W

Wolters Kluwer N.V.

At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.

Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.

Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1836
WEBSITE
http://wolterskluwer.com/