Fulfillment Associate

Job Title: Fulfillment Associate

Location: Ewing, NJ

Duration: 6+ Month Contract 

Pay Range: 23 - 25/hr, W 2 ONLY 

100% onsite 

Summary:

• Governance, Risk & Compliance (GRC) division provides solutions, services, and expertise to legal, finance, risk, and compliance professionals globally.
• GRC Solutions serves over 350,000 customers in more than 150 countries.

Responsibilities:

• Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.
• Perform searches, document retrieval, preparation, execution, filings, and recordings at all jurisdictional levels.
• Assist customers and vendors with order fulfillment and problem resolution.
• Understand and explain service offerings, procedures, and jurisdictional requirements.
• Make informed and timely decisions to meet client expectations and requirements.
• Recommend improvements for customer satisfaction, retention, efficiency, and revenue growth.
• Challenge existing procedures and make recommendations to enhance team efficiencies.
• Assist with training on products, jurisdictional requirements, and company databases.

Requirements:

• Associate's degree from an accredited college/university or a minimum of one year of customer service experience.
• Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook.
• Effective written and verbal communication skills.
• Ability to manage and prioritize demands from multiple sources.
• Excellent analytical, organizational, and time management skills.
• Ability to work in a fast-paced, high-energy environment.
• Ability to work overtime as needed.

Preferred Skills:

• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking.
• Excellent data entry skills.
• Ability to multitask and demonstrate problem-solving skills.