Sign upLog in

Fulfillment Associate

Atrium

New York, NY(remote)

Apply
JOB DETAILS
SALARY
$30–$32 Per Hour
SKILLS
Accounting Software, Adobe Product Family, Artificial Intelligence (AI), Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Genetics, Interviewing Skills, Lesson Plans, Maintain Compliance, Multimedia, NetSuite, Operational Support, Order Processing, Order/Customer Fulfillment, Problem Solving Skills, Quality Assurance, Resolve Customer Issues, Returns Processing, Salesforce.com, Short Messaging Service (SMS), Time Management, Training/Teaching, Training/Teaching Curriculum, Writing Skills
LOCATION
New York, NY
POSTED
6 days ago
Client Overview:
Our client is a curriculum resource that provides a collection of lessons, activities, and assessments designed to support teaching and learning. This often includes multimedia elements such as videos, interactive exercises, and tangible materials that make content more engaging and accessible. Teachers can use these resources to plan lessons, track student progress, and adapt instruction to different learning needs. Our client is seeking a contract Fulfillment Associate to help with order processing for the busy back-to-school season.

Salary/Hourly Rate:
$30/hr - $32/hr, Depending on experience

Position Overview:
Our client is seeking a Fulfillment Associate to support their Customer Operations team, primarily focused on order fulfillment. The Fulfillment Associate will be responsible for accurate and timely order fulfillment. Their day-to-day tasks will include resolving customer issues, such as tracking and returns. This is a fully remote role as they prepare for the busy back-to-school season.

Responsibilities of the Fulfillment Associate:
  • Perform quality assurance checks on orders to ensure accuracy and compliance.
  • Communicate with customers through follow-up emails and calls to resolve order issues promptly.
  • Monitor shipments, collect proof of delivery, and upload documentation into the accounting system.
  • Maintain and update Google Sheets with clear, accurate customer and internal tracking data.
  • Process returns and exchange requests for physical products.
  • Handle authorizations and internal error resolution.
  • Respond to customer inquiries promptly.
Required Experience/Skills for the Fulfillment Associate:
  • Experience with NetSuite.
  • Salesforce experience.
  • Adobe experience.
  • Experience with Google Workspace.
Preferred Experience/Skills for the Fulfillment Associate:
  • At least 3 years of experience in operations or fulfillment.
  • Advanced Excel proficiency.
  • Strong attention to detail.
  • Excellent written communication skills.
Education Requirements:
  • Bachelor's degree is required.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 392887

About the Company

A

Atrium

Resume Resources

Free Resume TemplatesFree Resume Builder