Duration: 12 Months, potential to extend and/or convert
Pay: $25/hr on w2
Summary:
Governance, Risk & Compliance (GRC) division provides solutions, services, and expertise to legal, finance, risk, and compliance professionals and small business owners.
GRC serves over 350,000 customers in more than 150 countries, including a significant portion of Fortune 500 companies, top banks, and law firms.
The division has a global presence with a workforce in 28 countries.
Responsibilities:
Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.
Perform searches, document retrieval, preparation, execution, and filings/recordings at all jurisdictional levels.
Assist customers and vendors with order fulfillment and problem resolution.
Understand and explain company service offerings, procedures, processes, methodologies, and delivery options.
Make informed and timely decisions to meet client expectations and requirements.
Recommend improvements to enhance customer satisfaction, retention, efficiency, and financial results.
Challenge existing procedures and processes to enhance team efficiencies and improve customer and employee satisfaction.
Assist with training on all products, jurisdictional requirements, and company databases using a consultative approach.
Requirements:
Associate's degree from an accredited college/university or a minimum of one year of customer service experience in a fast-paced, customer-focused environment.
Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook.
Effective written and verbal communication skills with the ability to manage and prioritize demands from multiple sources.
Ability to multitask and solve problems efficiently.
Excellent analytical, organizational, time management, and problem-solving skills.