Job Title - Fulfillment Associate
Job Start Date - 6/1/26
Job End Date - 11/27/26
Job Description -
Albany, NY - 100% IN OFFICE Position
Shift: 8:00am - 5:00pm
6 months, potential to convert
Role:
- Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolve/ escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams
- Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.
- Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.
- Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process.
- Learn the complex and comprehensive client's product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing our client within the industry and territory.
Responsibilities:
- Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications.
- Understand and follow security guidelines.
- Create process documentation.
- Assist in issue resolution with internal and external customers.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.