Fulfillment Associate - Onsite

Fulfillment Associate - Onsite

Pay Rate: $21.33/hr.

Job Start Date - 8/17/26

Job End Date - 12/31/26

Job Description -

100% onsite

OT possible when needed, 1-3 hours

Essential Duties and Responsibilities:  

Receive, prepare, batch, and scan documents delivered via multiple methods in CLC's capacity as Registered Agent provider

Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices

Collaborate directly with internal customers to deliver timely and accurate service of process

Identify issues requiring escalation and route them to the appropriate support or resolution teams

Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work

Adhere to Service of Process standard operating procedures and compliance requirements

Consistently meet established productivity, quality, and timeliness performance metrics

Skills:

Document processing and records management

Strong attention to detail and accuracy

Knowledge of Service of Process procedures (preferred)

Proficiency with scanning equipment and workflow systems

Ability to learn and navigate internal tools and dashboards

Problem identification and escalation judgment

Collaborative teamwork and internal customer service skills

Time management and ability to meet performance metrics

Clear verbal communication and professional interpersonal skills  

Requirements (years of experience, educational background, technical skills, etc.):

Qualifications:

High school diploma or equivalent required, additional education in legal/operations workflows preferred

Experience in document processing, administrative operations, or records management preferred

Ability to accurately prepare, scan, and track documents

Comfort learning and using internal systems, tools, and dashboards

Strong attention to detail and quality focus

Ability to meet productivity, quality, and timeliness metrics

Sound judgment in identifying and escalating issues

Strong teamwork and internal customer service skills

Professional communication and time‑management abilities

Ability to lift up to 30 lbs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.