Fulfillment Associate

Job Title: Fulfillment Associate

Location: Plantation, FL

Pay Rate: $22/hr, W2

Duration: 4+ Month Contract

Work Mode: 100% onsite

Summary:

• OT possible when needed, 1-3 hours

Responsibilities:

• Receive, prepare, batch, and scan documents delivered via multiple methods in the company’s capacity as a Registered Agent provider.
• Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to company offices.
• Collaborate directly with internal customers to deliver timely and accurate service of process.
• Identify issues requiring escalation and route them to the appropriate support or resolution teams.
• Utilize internal systems and tools, scanning technologies, and dashboards to process and track work.
• Adhere to Service of Process standard operating procedures and compliance requirements.
• Consistently meet established productivity, quality, and timeliness performance metrics.

Requirements:

• High school diploma or equivalent required; additional education in legal/operations workflows preferred.
• Experience in document processing, administrative operations, or records management preferred.
• Ability to accurately prepare, scan, and track documents.
• Comfort learning and using internal systems, tools, and dashboards.
• Strong attention to detail and quality focus.
• Ability to meet productivity, quality, and timeliness metrics.
• Sound judgment in identifying and escalating issues.
• Strong teamwork and internal customer service skills.
• Professional communication and time-management abilities.
• Ability to lift up to 30 lbs.

Preferred Skills:

• Document processing and records management.
• Strong attention to detail and accuracy.
• Knowledge of Service of Process procedures.
• Proficiency with scanning equipment and workflow systems.
• Ability to learn and navigate internal tools and dashboards.
• Problem identification and escalation judgment.
• Collaborative teamwork and internal customer service skills.
• Time management and ability to meet performance metrics.
• Clear verbal communication and professional interpersonal skills.