Fulfillment Center Clerk, Returns

What you'll be doing

• Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
• Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
• Accurately document return outcomes and flag quality or product issues to theappropriate teams.
• Assistwith organizing inventory, storage optimization, andmaintainingaccuratestock records.
• Maintain a clean, safe, and organized returns workspace at all times.
• Support order preparation when needed (picking, labeling, staging).
• Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
• Follow SOPs and contribute suggestions for process improvements and efficiency.
• Perform other related warehouse andfulfilmenttasks asrequired.

We'd love to hear from you if you have

• 1–2+ years of experience in a warehouse, distribution centre, orlogisticsenvironment.
• Ability to work physically for extended periods (standing,lifting upto 49lbs/ 22 kg, working in variable temperatures).
• Strong attention to detail and ability to follow multi-step processes consistently.
• Comfort working with inspections, quality checks, and basic documentation.
• High school diploma or equivalent.
• Experience in quality control,returnsprocessing, or furniture handling is a plus.
• Experience in small teams or start-up environments is a plus.

We care about you

• Advantageous salary of $24/hour + bonus.
• 40 hours/week with paid overtime.
• Monday to Friday shifts (day and evening options depending on location).
• Benefitsstartingafter 1-month
• Growth opportunities in a fast-growing, customer-focused start-up.
• A welcoming, inclusive environment where ideas are encouraged and valued.

We are constantly looking to improve, learn, and adapt to our environment. If you’re excited to contribute to a hands-on role that directly impacts customer satisfaction, we’d love to chat. In the meantime, stay Cozey.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.