Fulfillment Center Manager

General Purpose:

The Fulfillment Center Manager is responsible for leading daily operations of Corsair's 120,000 sq ft Duluth, GA distribution center, supporting both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment, as well as kitting and binning activities for onsite manufacturing. This role oversees a team of approximately 30 employees and is critical to ensuring operational excellence, inventory accuracy, customer satisfaction, and safety.

Position Summary, Responsibilities, and Expectations:

• Manage all day-to-day distribution center operations including inbound, outbound, inventory control, kitting, and manufacturing support.
• Ensure orders are shipped accurately, on time, and in compliance with customer requirements and retail routing guides.
• Maintain strong inventory control practices, coordinate cycle counts, and reconcile variances in partnership with Inventory Control teams.
• Hire, train, coach, and develop warehouse staff; drive employee engagement initiatives and foster a positive work environment.
• Develop and track KPIs for warehouse performance; lead monthly reviews and continuous improvement initiatives to improve CPU, order accuracy, and on-time shipping rates.
• Partner closely with Customer Support, Sales Operations, Manufacturing, and Planning to align on priorities, resolve issues, and maintain seamless operations.
• Support implementation of operational best practices, Lean methodologies, and process improvements to increase efficiency and reduce costs.
• Ensure workplace safety by enforcing policies and conducting regular safety audits and training.
• Investigate shipping discrepancies, damages, and customer complaints, driving root cause analysis and corrective actions.
• Collaborate with IT and project teams on WMS/ERP upgrades and warehouse technology initiatives.
• Manage warehouse capacity, layout optimization, and space utilization reporting.
• Support preparation of operational budgets and monitor costs against targets.

Essential Skills and Experience:

• 5+ years of leadership experience in warehouse or distribution center operations.
• Proven track record managing a team of 30+ direct and indirect reports.
• Strong understanding of distribution processes including picking, packing, shipping, receiving, cycle counting, and kitting.
• Experience supporting both D2C and B2B fulfillment environments.
• Proficient with WMS and ERP systems (Oracle Cloud experience preferred).
• Strong proficiency in Excel; ability to analyze data and drive operational insights.
• Knowledge of retail customer compliance (Amazon, Best Buy, Walmart, etc.) preferred.
• Excellent leadership, communication, and people management skills.
• Strong problem-solving skills and ability to drive continuous improvement initiatives.
• Self-motivated and hands-on approach to warehouse management.
• Ability to lift and move up to 50 lbs as needed.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.