Fulfillment Lead

The Fulfillment Lead works with and leads the Fulfillment Techs to prepare products, place them within the shipping and staging area, and track deliveries and related invoices.

Essential Duties and Responsibilities

• Meeting all 30-60-90 Day Expectations
• Ability to print orders from the E-commerce Platform and Run Fulfillment in Infoplus (If necessary)
• Capable of leading the team to meet and exceed goals when not in the presence of a supervisor or manager.
• Strong comprehension of metrics and the Daily Input Report – Also capable of running the report.
• Access and comprehension of the Attainment Report, and its impact on th overall business.
• Helps to enforce company policies and procedures
• Documents on-the-spot coaching sessions with team members, and communicates documented coaching with supervisor & manager
• Combines and organizes final LeafLink (sales platform) invoices based upon the vault’s planogram.
• Tracks any delivery add-ons that must be fulfilled for the next day’s shipment.
• Updates the digital ‘Status’ of LeafLink invoices as needed throughout the fulfillment process.
• Checks all manifests/products staged for delivery for completion before placement on the delivery van.
• Prepares all products for sale, including verification of labels/tamper seals for compliance, packaging, etc., in accordance with ABC regulations and in-house policies when needed.
• Physically pulls and places products within the vault staging area.
• Tracks all information (UIN up to the final stage of sale).
• Tracks all UINs and Test Batch IDs (Steephill and F.A.S.T.).
• Locates each Test Batch ID for all products going to each Dispensary. Downloads digital files and builds each dispensary's file for the final transaction email.
• Oversees that the product has been digitally transferred to the appropriate ‘room’ within Metrc/BioTrack THC.
• Performs a final quality check of all orders before the Fulfillment Supervisor/Manager begins the manifest and invoice process.
• Places all products physically for each dispensary within our shipping/staging area. Keeps all products organized and separated for each dispensary and the delivery team to accurately load onto the delivery vans.
• Communicates any potential compliance issues before an order is fulfilled to the manager.
• Confirms the accuracy of COAs.
• Confirms within our state’s tracking system that the product name coincides with the strain name listed.
• Assists with any other projects/vault/delivery duties that are assigned by the manager.
• Utilize pallet jacks, WAV, forklift or other material handling equipment to move inventory efficiently.
• Performs other duties as assigned.

Minimum Qualifications

• Must be able to pass a background check.
• Must be able to communicate effectively and professionally with other team members and leadership.
• Ability to accurately track inventory and create reports.
• Ability to organize, multitask, and prioritize.
• Mathematical aptitude, ensuring strong attention to detail and data.
• Must perform under high-pressure situations.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Self-Motivated
• Excellent organizational skills
• Ability to stay focused.
• Positive attitude and strong work ethic. Must be a team player with a “can-do” attitude.
• Available to work weekends and holidays as needed.
• Reliable transportation

Experience Requirements

• Must be able to pass a background check
• Must be able to communicate effectively and professionally within the cross-functional company teams.
• Must perform under high-pressure situations.
• Ability to work in a fast-paced environment and handle high-stress situations
• Self-Motivated
• Ability to multitask
• Excellent organizational skills
• Ability to stay focused
• Positive attitude and strong work ethic. Must be a team player with a “can-do” attitude
• Available to work weekends and holidays as needed
• Reliable transportation

Education and Skills Requirements

• High School Diploma or equivalent
• Computer and inventory systems experience required
• Cannabis Experience (Preferred)
• Inventory/warehouse/Distribution experience strongly preferred

Physical Requirements

• Must be able to lift and carry up to 50 pounds.
• The ability to respond quickly to sounds
• The ability to move safely over uneven terrain or in confined spaces
• The ability to see and respond to dangerous situations
• The ability to wear personal protective gear correctly most of the day
• The ability to sit or stand for up to 12 hours at a time
• The ability to work in bright/hot/humid conditions
• The ability to work in low-light situations
• Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity
• Exposure to limited hazardous chemicals

Equal Opportunity Statement

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.

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