Fulfillment Quality Assurance SpecialistCompany Overview Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years have expanded throughout the Midwest. Job Summary The Fulfillment Quality Assurance ensures order accuracy and product quality by conducting routine and random inspections of picked, packed, and shipped items within the warehouse or distribution center. This role is critical to maintaining customer satisfaction and operational efficiency.Hours and Wage Monday - Friday 7:00AM- 3:30PM5 hours of overtime may be expected each week Paid OT at time and half after 40 hours per week Starting wage: $20.00-22.00 per hour, based on experience Duties and Responsibilities Perform spot checks on outbound customer orders to verify contents, quantities, labeling, packaging, quality and accuracy before shipment.Review all inbound materials to ensure proper receipt of materials, correct quantities, accurate storage placement, and acceptable product condition.Audit inventory by matching physical counts to system records, research any variances, identify contributing factors, and document all results for process improvement.Audit invoices, packing slips, and shipping documentation for accuracy and completeness prior to billing or shipment.Communicate identified errors to fulfillment staff and provide guidance, corrective actions, and follow-up to prevent future issues.Maintain records of all inspections, audits, and discrepancies; report metrics (error rates, corrective actions) to fulfillment/warehouse management.Maintain compliance with safety guidelines while partnering with leadership to design and refine new safety procedures.Assist with full-cycle inventory counts, cycle counts, and pallet audits as needed.Perform other duties as assigned.Skills and Abilities Basic computer skills and familiarity with inventory software or scanning devicesStrong attention to detail, organization, and accuracy Good communication and problem-solving skillsAbility to work independently and collaboratively within a teamAbility to work with inventory systems and order systemsAbility to adhere to safety practicesProficient with Microsoft Office and Warehouse Management SystemEducation and Experience At least 21 years of ageHigh school diploma or equivalent required1+ year warehouse, inventory control, or shipping/receiving experience preferredPhysical Requirements Must be able to walk, lift and inspect pallets/ordersAbility to lift up to 50-75 pounds repetitively and up to 100 pounds occasionallyAbility to bend, lift, twist, carry and slide freight in the warehouseAbility to spend a minimum of 8 hours on your feetPeriods of sitting at a desk and working on a computerMust be able to work with all types of freight which include but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animalsBenefits Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.EEO and Affirmative Action Statement Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Must be able to pass a criminal background check.
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