$125,000–$150,000 Per Year
Full Service Area Manager of Operations
Dunn Tire & Auto
Location: Upstate New York (Rochester preferred)
Pay: $125,000 - $150,000
Lead Teams. Drive Results. Build Something Bigger.
At Dunn Tire & Auto, we don’t just service vehicles – we build careers, develop leaders, and create experiences that keep customers coming back for life.
As an Area Manager, you’ll take ownership of an entire market – leading multiple retail locations, developing Store Managers, and driving performance across people, customers, and business results. This is a high-impact leadership role for someone who thrives on building teams, coaching leaders, and delivering measurable results.
What You’ll Do
Lead & Develop High-Performing Teams
- Coach, mentor, and develop Store Managers into strong, people-first leaders
- Build a culture focused on accountability, growth, and servant leadership
- Provide real-time feedback and guidance to elevate team performance
- Ensure every store has the right people in the right roles at the right time
Drive Business Performance
You’ll own performance across your region by focusing on five key drivers:
- Team Engagement – build and retain strong, motivated teams
- Customer Experience – deliver consistent, high-quality service
- Sales Growth – increase revenue and market share
- Operational Excellence – improve efficiency and execution
- Expense Management – control costs while maximizing results
Elevate the Customer Experience
- Ensure every store delivers a best-in-class service experience
- Reinforce core customer behaviors:
- Build genuine relationships
- Educate and empower customers
- Deliver personalized recommendations
- Resolve escalated customer concerns with professionalism and urgency
Own Operational Excellence
- Analyze performance metrics and implement action plans
- Drive consistency across stores through standard processes and best practices
- Maintain safe, organized, and customer-ready environments (5S standards)
- Ensure compliance with company policies, safety standards, and procedures
- Partner cross-functionally to solve problems and improve processes
Plan & Execute at a High Level
- Partner with leadership to set and deliver:
- Sales and profit plans
- Hiring and staffing strategies
- Inventory and operational plans
- Monitor results vs. plan and take corrective action when needed
- Identify trends, risks, and opportunities across your market
What Makes You Successful in This Role
This role is built for a leader of leaders – someone who can balance results with people development.
You’ll stand out if you:
- Lead with integrity, humility, and a strong will to win
- Are equally comfortable in the field and in the data
- Build trust quickly and influence at all levels
- Hold teams accountable while developing them
- Focus on long-term growth, not short-term wins
What You Bring
- 3+ years experience as a Store Manager and/or Above Store Leader (or equivalent leadership role)
- 10+ years of relevant leadership and operations experience
- Proven ability to lead multi-location teams
- Strong business acumen (sales, P&L, operations)
- Exceptional communication and relationship-building skills
- Ability to analyze data and turn insights into action
- Experience in automotive, retail, or service environments
Education
- Bachelor’s degree in Business, Management, or related field, or equivalent experience
Work Schedule
- Typically Monday–Saturday, with flexibility based on business needs
- Occasional extended hours depending on market demands
Why Dunn Tire & Auto?
- Opportunity to lead at scale and make a real impact
- A culture focused on people, development, and growth
- Clear path for career advancement into senior leadership
- Work with a company that values:
- Doing the right thing
- Taking care of people
- Delivering exceptional service
Physical & Work Environment
- Combination of office and in-store environments
- Frequent standing, walking, and movement between locations
- Occasional lifting (up to 50 lbs) and physical activity in store environments
Equal Opportunity Employer
Dunn Tire & Auto is committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.