ADO.NET Entity Framework, Agile Programming Methodologies, Application Programming Interface (API), Call Centers, Capacity and Performance Management, Continuous Deployment/Delivery, Continuous Integration, Cost Control, Database Technology, Debugging Tools, DevOps, Establish Priorities, Extreme Programming, Git, Identify Issues, JavaScript, Mail Services, Microsoft C# (C Sharp), Microsoft Windows Azure, Oracle Database, Performance Analysis, Production Systems, Query Optimization, REST (Representational State Transfer), React.js, SQL (Structured Query Language), Secure Coding, Short Messaging Service (SMS), Software Administration, Source Code/Configuration Management (SCM), Technical/Engineering Design, Test Driven Development (TDD), User Interface/Experience (UI/UX), Voice Chat, Voice Response Systems, Web Services