Full Time Assistant Store Manager

Assistant Store Manager (Store 4297)At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.Essential Duties and ResponsibilitiesProvide best‑in‑class guest service: greet guests, respond to questions promptly and courteously, recommend additional items, and thank every guest for shopping at GameStop.Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.Promptly and accurately process guest purchases/return transactions using the POS computer system via PC keyboard, making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally; when appropriate, escalated customer issues to the Store Manager in a timely manner.Promote GameStop's unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback into Workday/HR system in partnership with the Store Manager.In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.Along with the Store Manager, schedule store associates, ensuring that the scheduling guidelines are followed and all breaks and meals are accounted for as required.Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.Ensure Omni‑Channel orders are fulfilled and shipped daily.Protect company assets through effective inventory control and loss prevention practices; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate; communicate concerns or issues to the Store Manager.Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager/District Manager.Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations; report injuries promptly per company guidelines.Assist in maintaining store records/files in a neat and organized manner; keep manuals up to date.Supervise and delegate tasks to sales associates and retail keyholders in the absence of the Store Manager.Consistently adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.Adhere to all opening and closing procedures.QualificationsMust provide proof of identity and eligibility to legally work in the United States.Must be at least 18 years old.High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.At least 6 months of retail management experience preferred.At least 2 years of retail sales, guest service, and/or management experience preferred.Video game knowledge preferred.Key Job Skills and AbilitiesPossess an outgoing and welcoming personality with strong people skills.Provide genuine and individualized assistance to every guest during every visit.Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.Achieve objectives in a fast‑paced, rapidly changing environment.Work independently and within a team to perform all tasks as assigned and in a timely manner.Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.Operate Point‑of‑Sale (POS) computer system.Possess basic mathematics and alphabetizing skills.Complete required paperwork properly.Carry out instructions furnished in written, oral, or diagram form.Execute financial tasks in strict accordance with company policy.Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays; minimum of 3 days/week availability.Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.Be reliable and trustworthy; always use good judgment.Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day.Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).BenefitsFull‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.Pay$19.65 - $23.65Equal Employment OpportunityGameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.#J-18808-Ljbffr