Full Time Automotive Service Advisor

10 Bay busy automotive repair shop is seeking a dynamic service advisor!

Job responsibilities as follows

Customer Service

• Answer phones, document customers concern, and schedule customer appointments
• Communicate findings to customer, informing them of any work required and the benefits of the work
• Maintain contact with the customer to keep informed on vehicle status
• Complete invoices for all customers and process payments for repairs completed
• Open and close the shop and front office. Maintain cleanliness in the office

Repair Order Management

• Obtain a clear and concise explanation from the technicians on all work performed and inspection findings, ensuring all customer concerns are addressed
• Assist technicians with any estimates for customer work to be performed
• Assist technicians with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised

Parts/Warranty/Insurance Management

• Track and return unused parts and warranty parts
• Manage insurance claims

Requirements:

• At least one year’s service advisor experience in a multi-bay independent shop
• Teamwork oriented
• Mindset for continuous improvement and problem solving

Preferred:

• Familiarity with shop management software such as Tekmetric
• Familiarity with multiple car models and makes

Benefits:

• 401K
• Bonus and profit sharing through Employee Ownership
• Paid holiday and vacation
• Company sponsored health insurance
• Mon To Fri schedule
• 7 paid Holidays

Automotive Experts & Tire Center of Maple Valley is now employee owned!
We are a full-service preventive maintenance and auto repair center in the Maple Valley area, specializing in 4x4 Services, AC Repair, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, and Engine Maintenance since 2009.
Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles.

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