The role of Guest Ambassador is responsible for greeting guests eagerly as we welcome them into our establishments. This position is the first and last to interact with guests and are responsible for providing excellent customer service. The Guest Ambassador completes tasks like answering phone calls & emails, checking guests in & out, assisting with the transportation of luggage & assisting with guest inquiries. This role is a vital aspect in assuring we supply the guest with exceptional southern hospitality.
Primary Responsibilities & Essential Functions
Registers guest and accommodates requests whenever possible
Handles both check-in and check-out process
Communicates with housekeeping and other departments and understands room status
Resolves guest issues promptly and professionally
Receives payment and resolves any billing concerns
Answer phones and respond to emails in a professional and friendly manner
Maintain a clean and organized workspace
Unload and transport guest luggage upon arrival
Assist with the transport and loading of guest luggage upon departure
Assist guests with any needs, questions, or special requests
Assist guests with parking
Be aware of daily hotel activities, group and VIP guests
All other duties as assigned
Numbers & Facts
Location
Santa Rosa Beach, FL
Skills
Billingunmatched
Customer Support/Serviceunmatched
Fast Foodunmatched
Housekeeping/Cleaningunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Telephone Skillsunmatched
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