External Client Care Coordinator
Join a team dedicated to creating exceptional client experiences while making a meaningful difference in the lives of individuals and families throughout the community.
We are currently seeking a motivated, organized, and relationship-driven External Client Care Coordinator to support client partnerships, coordinate services, and ensure outstanding care delivery across our service areas.Location:Lebanon/Manheim,Williamstown, Pine Grove, Myerstown, Manheim, Mechanicsburg, Lebanon, Palmyra, Jonestown
What You'll Do
- Build and maintain strong relationships with clients, families, referral partners, and community organizations
- Serve as a trusted liaison between clients and internal care teams
- Conduct client consultations and assist with developing personalized service plans
- Monitor client satisfaction and proactively address concerns or changing needs
- Coordinate service requests, staffing needs, and ongoing care adjustments
- Foster partnerships with healthcare professionals, social workers, and community resources
- Support client retention through consistent communication and quality follow-up
- Assist with growth initiatives, outreach activities, and community networking opportunities
- Ensure compliance with company standards and documentation requirements
- Collaborate with multiple departments to deliver seamless client experiences
What We're Looking For
- Excellent communication and relationship-building abilities
- Strong organizational and time-management skills
- Ability to multitask and prioritize in a fast-paced environment
- Professional, compassionate, and client-focused mindset
- Experience in customer service, healthcare coordination, case management, or related fields preferred
- Proficiency with computer systems and standard office applications
- Self-motivated individual who thrives both independently and as part of a team
Why You'll Love This Opportunity
- Competitive full-time salary and career stability
- Supportive leadership and collaborative workplace culture
- Opportunity to make a positive impact on clients and families every day
- Professional development and advancement opportunities
- Meaningful work that combines relationship-building with community service
- Be part of a growing organization committed to excellence and compassionate care
If you're passionate about helping others, creating lasting client relationships, and contributing to a mission-driven team, we'd love to connect with you. Apply today and become a valued part of our growing organization.