Full Time Concierge - Sonterra

Franklin Properties LLC

San Antonio, TX

JOB DETAILS
SKILLS
Administrative Skills, Assisted Living, Computer Skills, Customer Support/Service, Data Entry, Emergency Procedures, Emergency Response, Internet Research, Maintenance Services, Marketing, Physical Demands, Problem Solving Skills, Property Management, Regulations, Sales, Staff Requirements, Telephone Skills
LOCATION
San Antonio, TX
POSTED
17 days ago

Full Time Concierge - Sonterra

San Antonio, TX

Franklin Park Sonterra is seeking someone bright and personable to work at our front desk as a concierge to fill openings as needed.

We offer assisted living and memory care in a spacious and elegant environment with amenities such as an art studio and furnished courtyard.

As the person who is often the first contact for our guests and residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge provides administrative support to various departments. Starting wage is depending on experience. Schedule will be on a rotating basis.

THINGS YOU WILL LOVE ABOUT THIS JOB:

  • Variety of duties
  • Beautiful working environment
  • Making a difference in people's lives
  • The chance to learn something new every day

KEY DUTIES INCLUDE:

  • Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls.
  • Assist with outgoing and incoming mail and deliveries, including sorting and routing
  • Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts
  • Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences
  • Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc.
  • Communicate service requests to maintenance department
  • Ensure that reception areas are kept tidy
  • Create forms, run reports, do internet research, and complete other clerical duties
  • Monitor and respond to the emergency response system
  • Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation.
  • Handle security issues that arise
  • Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problem when possible, call on management to respond, and/or document incident/concern and report to administration.

REQUIRED QUALIFICATIONS:

  • Computer savvy
  • Personable and resourceful: sincere interest in working directly with elders
  • Ability to problem-solve, and to help resolve questions and concerns
  • Punctual and dependable

Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. There is a bus stop 1 block away.

Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. Were inspired by excellence and committed to \"dedication in every detail\".

Franklin Apartment Management is an EOE

","url":"/job/1030851/full-time-concierge-sonterra","joblink_url":"https://franklin-companies.hiringthing.com/job/1030851/full-time-concierge-sonterra","posted_at":"2026-06-08T08:13:15-05:00","location":"San Antonio, TX","location_info":{"country":"US","address":"","city":"San Antonio","state":"TX","zipcode":""},"job_code":"Concierge - FT - Sonterra","category":null,"enable_application_address_completion?":false,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":false,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["Indeed","Craigslist","Monster.com","Jobdango","TalentZoo","CareerBuilder","Friend/Colleague","Recruiter","Employment Department"],"disclosure_agreement":null,"captcha_enabled?":false,"remote":null,"max_salary":{},"min_salary":{},"pay_frequency":"hourly","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":3763050,"option_type":"textq","question":"Position you are applying for?","required?":true,"flags":null,"options":[]}},{"table":{"id":3763051,"option_type":"multiple-choice","question":"Type of employment desired: ","required?":true,"flags":null,"options":["Full-Time","Part-Time","Temporary","PRN (as needed)"]}},{"table":{"id":3763052,"option_type":"multiple-choice","question":"Shifts you can work: ","required?":true,"flags":null,"options":["Days","Evenings","Overnights"]}},{"table":{"id":3763053,"option_type":"multiple-choice","question":"Days of the week you can work:","required?":true,"flags":null,"options":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},{"table":{"id":3763054,"option_type":"yes-no","question":"Are you legally authorized to work in the United States?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":3763055,"option_type":"textq","question":"Referral Source (How did you hear about us?)","required?":true,"flags":null,"options":[]}},{"table":{"id":3763056,"option_type":"yes-no","question":"Have you previously worked for one of the Franklin Companies?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":3763057,"option_type":"single-choice","question":"Please indicate the highest level of education received:","required?":true,"flags":null,"options":["GED","High School Diploma","some college classes","Associates Degree","Bachelors Degree or higher","Vocational/Trade School"]}},{"table":{"id":3763058,"option_type":"essay","question":"Please describe any specialized training, and/or skills that would assist us in evaluating your application:","required?":true,"flags":null,"options":[]}},{"table":{"id":3763059,"option_type":"yes-no","question":"Have you been convicted, or pled guilty or no contest to, a felony offense? (For purpose of employment with SWBC Professional Employer Services and the above named Client Company, "convictions" include sentenced to confinement, paid fine, time served, placed on probation (including deferred adjudication) and court‐ordered restitution.)","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":3763060,"option_type":"essay","question":"If you answered yes to the question above, please describe conditions:","required?":true,"flags":null,"options":[]}},{"table":{"id":3763061,"option_type":"employmentq","question":"Please provide at least 2 years of employment history, beginning with your present or most recent employer.","required?":true,"flags":"{\"emphist_contact\":\"true\",\"emphist_wages\":\"true\",\"emphist_supervisor\":\"true\"}","options":[]}},{"table":{"id":3763062,"option_type":"subheadq","question":"I agree to immediately notify SWBC PEO and the above named Client Company if I am convicted of, receive deferred adjudication in, or otherwise plead guilty or no contest to a felony, or any crime involving dishonesty or a breach of trust, while my application is pending or during my period of employment, if hired.

In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge regardless of time of discovery. I also understand that I am required to abide by all rules and regulations of SWBC PEO and the Client Company.","required?":false,"flags":null,"options":[]}},{"table":{"id":3763063,"option_type":"subheadq","question":"Disclaimer: I have read my Job Description and understand the information provided. I further understand that this Job Description is not intended, and should not be construed to be an exhaustive list of all the responsibilities, skills, efforts or physical requirements/working conditions associated with this job. Management reserves the right to revise duties as needed and I may be required to perform additional tasks necessary to meet standards of quality and care. ","required?":false,"flags":null,"options":[]}},{"table":{"id":3763064,"option_type":"textq","question":"By typing my name below I certify that I have read, fully understand and accept all terms of the foregoing Applicant Statement.","required?":true,"flags":null,"options":[]}},{"table":{"id":3763065,"option_type":"dateq","question":"Date for signature:","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at HiringThing"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":null,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":true}">

Franklin Park Sonterra is seeking someone bright and personable to work at our front desk as a concierge to fill openings as needed.

We offer assisted living and memory care in a spacious and elegant environment with amenities such as an art studio and furnished courtyard.

As the person who is often the first contact for our guests and residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge provides administrative support to various departments. Starting wage is depending on experience. Schedule will be on a rotating basis.

THINGS YOU WILL LOVE ABOUT THIS JOB:

  • Variety of duties
  • Beautiful working environment
  • Making a difference in people's lives
  • The chance to learn something new every day

KEY DUTIES INCLUDE:

  • Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls.
  • Assist with outgoing and incoming mail and deliveries, including sorting and routing
  • Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts
  • Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences
  • Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc.
  • Communicate service requests to maintenance department
  • Ensure that reception areas are kept tidy
  • Create forms, run reports, do internet research, and complete other clerical duties
  • Monitor and respond to the emergency response system
  • Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation.
  • Handle security issues that arise
  • Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problem when possible, call on management to respond, and/or document incident/concern and report to administration.

REQUIRED QUALIFICATIONS:

  • Computer savvy
  • Personable and resourceful: sincere interest in working directly with elders
  • Ability to problem-solve, and to help resolve questions and concerns
  • Punctual and dependable

Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. There is a bus stop 1 block away.

Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. Were inspired by excellence and committed to "dedication in every detail".

Franklin Apartment Management is an EOE

JOB CODE: Concierge - FT - Sonterra

Franklin Park Sonterra is seeking someone bright and personable to work at our front desk as a concierge to fill openings as needed.

We offer assisted living and memory care in a spacious and elegant environment with amenities such as an art studio and furnished courtyard.

As the person who is often the first contact for our guests and residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge provides administrative support to various departments. Starting wage is depending on experience. Schedule will be on a rotating basis.

THINGS YOU WILL LOVE ABOUT THIS JOB:

  • Variety of duties
  • Beautiful working environment
  • Making a difference in people's lives
  • The chance to learn something new every day

KEY DUTIES INCLUDE:

  • Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls.
  • Assist with outgoing and incoming mail and deliveries, including sorting and routing
  • Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts
  • Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences
  • Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc.
  • Communicate service requests to maintenance department
  • Ensure that reception areas are kept tidy
  • Create forms, run reports, do internet research, and complete other clerical duties
  • Monitor and respond to the emergency response system
  • Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation.
  • Handle security issues that arise
  • Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problem when possible, call on management to respond, and/or document incident/concern and report to administration.

REQUIRED QUALIFICATIONS:

  • Computer savvy
  • Personable and resourceful: sincere interest in working directly with elders
  • Ability to problem-solve, and to help resolve questions and concerns
  • Punctual and dependable

Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. There is a bus stop 1 block away.

Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. Were inspired by excellence and committed to \"dedication in every detail\".

Franklin Apartment Management is an EOE

","url":"/job/1030851/full-time-concierge-sonterra","joblink_url":"https://franklin-companies.hiringthing.com/job/1030851/full-time-concierge-sonterra","posted_at":"2026-06-08T08:13:15-05:00","location":"San Antonio, TX","location_info":{"country":"US","address":"","city":"San Antonio","state":"TX","zipcode":""},"job_code":"Concierge - FT - Sonterra","category":null,"enable_application_address_completion?":false,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":false,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["Indeed","Craigslist","Monster.com","Jobdango","TalentZoo","CareerBuilder","Friend/Colleague","Recruiter","Employment Department"],"disclosure_agreement":null,"captcha_enabled?":false,"remote":null,"max_salary":{},"min_salary":{},"pay_frequency":"hourly","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":3763050,"option_type":"textq","question":"Position you are applying for?","required?":true,"flags":null,"options":[]}},{"table":{"id":3763051,"option_type":"multiple-choice","question":"Type of employment desired: ","required?":true,"flags":null,"options":["Full-Time","Part-Time","Temporary","PRN (as needed)"]}},{"table":{"id":3763052,"option_type":"multiple-choice","question":"Shifts you can work: ","required?":true,"flags":null,"options":["Days","Evenings","Overnights"]}},{"table":{"id":3763053,"option_type":"multiple-choice","question":"Days of the week you can work:","required?":true,"flags":null,"options":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},{"table":{"id":3763054,"option_type":"yes-no","question":"Are you legally authorized to work in the United States?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":3763055,"option_type":"textq","question":"Referral Source (How did you hear about us?)","required?":true,"flags":null,"options":[]}},{"table":{"id":3763056,"option_type":"yes-no","question":"Have you previously worked for one of the Franklin Companies?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":3763057,"option_type":"single-choice","question":"Please indicate the highest level of education received:","required?":true,"flags":null,"options":["GED","High School Diploma","some college classes","Associates Degree","Bachelors Degree or higher","Vocational/Trade School"]}},{"table":{"id":3763058,"option_type":"essay","question":"Please describe any specialized training, and/or skills that would assist us in evaluating your application:","required?":true,"flags":null,"options":[]}},{"table":{"id":3763059,"option_type":"yes-no","question":"Have you been convicted, or pled guilty or no contest to, a felony offense? (For purpose of employment with SWBC Professional Employer Services and the above named Client Company, "convictions" include sentenced to confinement, paid fine, time served, placed on probation (including deferred adjudication) and court‐ordered restitution.)","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":3763060,"option_type":"essay","question":"If you answered yes to the question above, please describe conditions:","required?":true,"flags":null,"options":[]}},{"table":{"id":3763061,"option_type":"employmentq","question":"Please provide at least 2 years of employment history, beginning with your present or most recent employer.","required?":true,"flags":"{\"emphist_contact\":\"true\",\"emphist_wages\":\"true\",\"emphist_supervisor\":\"true\"}","options":[]}},{"table":{"id":3763062,"option_type":"subheadq","question":"I agree to immediately notify SWBC PEO and the above named Client Company if I am convicted of, receive deferred adjudication in, or otherwise plead guilty or no contest to a felony, or any crime involving dishonesty or a breach of trust, while my application is pending or during my period of employment, if hired.

In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge regardless of time of discovery. I also understand that I am required to abide by all rules and regulations of SWBC PEO and the Client Company.","required?":false,"flags":null,"options":[]}},{"table":{"id":3763063,"option_type":"subheadq","question":"Disclaimer: I have read my Job Description and understand the information provided. I further understand that this Job Description is not intended, and should not be construed to be an exhaustive list of all the responsibilities, skills, efforts or physical requirements/working conditions associated with this job. Management reserves the right to revise duties as needed and I may be required to perform additional tasks necessary to meet standards of quality and care. ","required?":false,"flags":null,"options":[]}},{"table":{"id":3763064,"option_type":"textq","question":"By typing my name below I certify that I have read, fully understand and accept all terms of the foregoing Applicant Statement.","required?":true,"flags":null,"options":[]}},{"table":{"id":3763065,"option_type":"dateq","question":"Date for signature:","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at HiringThing"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":null,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}">

About the Company

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Franklin Properties LLC

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