Position Title:
Customer Service Representative
Reports To:
Regional Branch Manager
Status:
Full-time or Part-Time Non-Exempt (Hourly)
Location:
In Person - Hulett, WY Branch
Overview
Customer Service Representatives are responsible for always providing exceptional customer service to all customers, internal and external. Must have permanent US work authorization
This is an in-office position, located at 133 Main St, Hulett WY 82720
Primary Duties and Responsibilities
- Promote bank products and service to customers and potential customers and answer inquiries regarding all bank products and services
- Responsible for opening and closing duties at the branch
- Resolve issues and problems with customer accounts
- Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, community members and co-workers
- Open and close accounts including checking, savings, money market, IRA, Certificate of Deposit and Safe Deposit Box accounts
- Maintain absolute confidentiality of all information at all times
- Identify referral opportunities and make relevant referrals
- Ensure compliance with all internal controls and established policies and procedures
- Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Cash checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branches or correspondent banks
- Identify transaction mistakes when debits and credits do not balance
- Assist customers with all transactions including ordering checks, processing loan payments, foreign deposits, selling and reloading reloadable cards, withdrawals, deposits and ordering debit cards
- Prepare and verify bank money orders
- Process transactions such as term deposits, retirement savings plan contributions, change orders, currency orders, coin counting, automated teller transactions, night deposits, and mail deposits
- Troubleshoot system issues as needed
- Other duties as assigned
Physical Demands
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Standing for long periods of time
- Ability to sit, talk, read, write, use a keyboard and operate office and teller equipment
- Ability to lift up to 25lbs
- Must have current, valid driver's license
Travel to cover regional branches in company vehicle is required
Knowledge, Skills and Abilities
- Excellent Customer Service Skills - Mathematical Skills - Service Orientation - Active Learning Skills - Reading Comprehension - Time Management - Critical Thinking - Strong Communication Skills
Education and Experience
- High School Diploma or GED Required - Previous Teller or Customer Service Experience Preferred - 6 Months General Work Experience Preferred
How to Apply:
Please send resumes to all.hr@summitnb.com or call 406-530-5242
Applications may be picked up and submitted in-person at 133 Main St, Hulett, WY 82720.