Kansas City, 1601 Village West Pkwy, Kansas City, Kansas, United States of AmericaJob DescriptionPosted Monday, March 23, 2026 at 6:00 AMAt Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.Pay Range: $17.39 - 21.00 hourlyJob Description: Your Piece of the PuzzleDo you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!Job Duties: A Day in the LifeAssist: Provide world‑class customer serviceResolve situations for customers in a prompt, accurate, and friendly manner.Create positive experiences and build relationships to enhance customer loyalty.Follow up with customer concerns, issues, needs in a timely manner.Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations.Research and review customer accounts.Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.Process: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.Be Your Best & Represent NFM at the Highest Level:Expect to be a kind, helpful, and courteous Team PlayerResponsible for maintaining a clean and organized workstationComplete training and be eager to continue to learn new thingsYour work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that's what we love.Qualifications: Can You Check These Boxes?High School Diploma or GED preferred1 year of customer service experience that has included answering customer questions and concerns on a regular basis, includes one-to-one interactionOM & KC ONLY: 6 months of cash handling experience preferredAbility to enter data quickly and accuratelyComputer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.)Ability to work nights, weekends and/or early morning hours based on business needsEnglish/Spanish bilingual speakers preferredKnowledge of Microsoft Office ApplicationsPre‑employment screening includes criminal background checkBenefits: What's in It for You?Same day pay - access to your earned pay on-demand, when you need it the mostCompetitive pay - generous annual increases up to 7%Inclusive culture – Because everyone who works or shops at NFM should feel right at homeHealth, dental, vision, life Insurance, short and long term disabilityPaid holidays (upon hire) and paid time off (after 90 days)Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)Virtual and in‑person career development opportunities at all levelsPaid community volunteer opportunitiesTuition ReimbursementYou'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment optionNebraska Furniture Mart is an Equal Opportunity EmployerKansas City, 1601 Village West Pkwy, Kansas City, Kansas, United States of America#J-18808-Ljbffr