Change Requests/Orders, Coaching, Communication Skills, Corporate Policies, Customer Experience, Customer Service Management, Customer Support/Service, Exceeded Sales Goal, Interpersonal Skills, Loss Prevention, Maintain Compliance, Merchandising, Multitasking, Operational Support, Performance Metrics, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Merchandising, Resolve Customer Issues, Retail, Safety/Work Safety, Sales, Service Delivery, Store Closing, Store Opening, Team Lead/Manager, Team Player, Training/Teaching, Writing Skills
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What Youll Do
- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
- Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
- Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohls brand standards
- Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
- Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohls are responsible for:
- Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
- Exercising good judgment; taking appropriate partners as needed
- Modeling, guiding and providing direction to associates
- Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
- Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
- Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
- Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
- Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
- Accomplishing multiple tasks within established timeframes
- Training, monitoring and reinforcing company policies, procedures, standards and guidelines
- Maintaining adherence to company safety policies for the safety of all associates and customers
- Key holder responsibilities include opening and closing store processes, and providing direction to associates
- Other responsibilities as assigned
What Skills You Have
Required
- Must be at least 18 years of age or older
- Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
- Strong verbal/written communication and interpersonal skills
- Flexible availability, including days, nights, weekends, and holidays
Preferred
- 2 years experience in retail or similar industry
Pay Starts At: $18.10
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Kohl's Corp
At Kohl's, our mission is to inspire and empower families to lead fulfilled lives. And there's no more rewarding job than that. Because it's not just about selling things. It's about letting customers know that the things that make their lives better are within their reach. We build great brands, launch new technologies to make shopping easier, contribute our time and dollars to improve the world we live in and dream up ways to empower our customers and Associates to create a life they love. Our Associates make a difference in the lives of our customers. Let us make a difference in yours.
Welcome to Kohl's.