Front Desk Pediatric Receptionist

New Braunfels, TX

Be the first smile our families see.

We are currently accepting applications and scheduling interviews for a planned start date of August 31, 2026. If you're looking for an opportunity with a growing pediatric practice this fall, we encourage you to apply early.

1816 Pediatrics is looking for a friendly, organized, and dependable Full-Time Front Desk Receptionist to join our growing pediatric practice. This position is ideal for someone who enjoys helping families, thrives in a fast-paced medical office, and has a strong understanding of health insurance and patient financial responsibility.

As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while ensuring the accuracy of scheduling, insurance verification, and patient accounts.

Position Details

Pay: Pay Range is from $15.00 - $17.00 per hour, based on experience

Schedule (Full-Time):

• Monday through Thursday: 7:45 AM – 4:30 PM

• Friday: 7:45 AM – 1:00 PM

No evenings or weekends.

Benefits

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401K

• Workers Compensation Insurance

Qualifications

Required:

• Minimum of one year of medical front office experience (pediatric experience preferred)

• Strong understanding of commercial insurance plans and patient benefits

• Experience manually verifying insurance benefits with insurance carriers

• Ability to accurately determine and explain:

  • Deductibles

  • Coinsurance

  • Copayments

  • Out-of-pocket maximums

  • Patient financial responsibility

• Experience collecting copays, outstanding balances, and other patient payments while maintaining excellent customer service

• Excellent customer service and communication skills

• Strong computer and multitasking abilities

• High attention to detail and organizational skills

• Reliable attendance and punctuality

Responsibilities

• Greet patients and families with professionalism and compassion

• Answer multi-line phones and assist with scheduling appointments

• Verify insurance eligibility and benefits manually when necessary

• Confirm coverage, deductibles, coinsurance, copayments, and patient financial responsibility prior to appointments

• Collect copays, outstanding balances, and other patient payments while maintaining excellent customer service

• Accurately register new patients and update demographic and insurance information

• Obtain and scan required documentation into the electronic medical record

• Manage incoming faxes, referrals, medical records, and patient portal communications

• Coordinate with clinical staff to ensure efficient patient flow

• Maintain HIPAA compliance and patient confidentiality at all times

• Perform additional administrative duties as assigned

What We're Looking For

The ideal candidate is someone who:

• Enjoys working with children and families

• Is friendly, patient, and compassionate

• Is confident discussing insurance benefits and patient financial responsibility

• Takes ownership of their work and pays close attention to detail

• Communicates professionally with patients, coworkers, and insurance companies

• Remains calm and organized during busy clinic days

• Is dependable, self-motivated, and enjoys being part of a collaborative team

At 1816 Pediatrics, we believe every interaction matters. From the first phone call to the final checkout, our goal is to provide exceptional service and compassionate care to every family we serve. If you're passionate about helping others and want to be part of a positive, growing pediatric practice, we'd love to hear from you by sending your resume to cceledon@1816pediatrics.com.

Apply today and become part of the 1816 Pediatrics family!