Full-Time / Housekeeping Supervisor HIEX

IHG

Joint Base Lewis McChord, WA

Apply

JOB DETAILS

SKILLS

Business Skills, Communication Skills, Corporate Policies, Corrective Action, Disciplinary Action, EEO Regulations, English Language, Equal Employment Opportunity (EEO), Equipment Maintenance/Repair, High School Diploma, Housekeeping/Cleaning, Lift/Move 50 Pounds, Mathematics, Metrics, People Management, Performance Analysis, Sales, Staff Corrective Action, Staff Training, Team Player, Willing to Travel, Writing Skills

LOCATION

Joint Base Lewis McChord, WA

POSTED

30+ days ago

The hourly pay rate for this role is $20.56. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. JOB OVERVIEW: Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. DUTIES AND RESPONSIBILITIES: + Assist with scheduling and room assignments to ensure proper coverage. + Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. + Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. + Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. + Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. + Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. + Control expenses and minimize waste within all areas of housekeeping. + Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. + Promote teamwork and quality service through daily communication and coordination with other departments. + May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. + Report, turn in, and/or log all lost and found items according to established procedures. + May regularly assist with deep cleaning projects. + May assist with other duties as assigned. ACCOUNTABILITY: This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. QUALIFICATIONS AND REQUIREMENTS: High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds + Frequently standing up and moving about the facility + Frequently handling objects and equipment to maintain the facility + Frequently bending, stooping, and kneeling Other: + Communication skills are utilized a significant amount of time when interacting with guests and employees. + Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork. + Basic mathematical skills are used occasionally. + May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

About the Company

IHG

INDUSTRY

Other/Not Classified

Resume Resources

Free Resume Templates Free Resume Builder