Job Description
Northeast Security is looking for a Loading Dock Officer for one of our top clients in Brighton, MA!
Pay rate: $27.00/hour
- MUST have previous Loading Dock and/or Logistics experience!*
Parking is available at the location
Schedule: Monday-Friday: 6:00m-4:00pm
Loading Dock Manager Requirements:
- · Monitor all loading dock entry and exit points to ensure that only authorized individuals and vehicles are permitted access
- · Enforce ARE and NES security policies, including badge requirements, sign-in procedures, and safety protocols.
- · Conduct visual inspections of incoming packages, equipment, and materials as required.
- · Maintain situational awareness of dock activity to prevent unauthorized access, tailgating, or unsafe conditions.
- · Report suspicious behavior, unsecured doors, hazards, or unusual activity immediately to the Account Manager & RSOC.
- · Coordinate scheduled and unscheduled deliveries according to building policies and loading dock calendar.
- · Ensure dock bays, corridors, and freight pathways remain clear, safe, and unobstructed.
- · Monitor freight elevator usage and enforce appropriate load-in/load-out procedures.
- · Report all elevator malfunctions and open work orders for documentation purposes.
- · Document all incidents, safety concerns, vendor issues, or violations in accordance with NES reporting protocols.
- · Provide professional, courteous assistance to all tenants, vendors, and contractors.
- · Communicate clearly and effectively while enforcing policies.
- · Direct individuals to the proper locations while ensuring compliance with building procedures.
- · Support special events, major deliveries, and tenant needs with a customer-focused attitude.
- · Maintain accurate logs of deliveries, dock access, contractor sign-ins, and any unusual activity.
- · Complete incident reports, supplemental reports, and after-action reviews as needed.
- · Notify management immediately of escalated issues-such as repeated vendor violations, hazardous deliveries, or access control problems.
- · Participate in ongoing training related to access control, emergency response, customer service, and NES/ARE post orders.
- · Support training of newly assigned officers to the loading dock as directed by the Account Manager or Supervisor.
- · Familiarity with CCURE, SV3, Angus Anywhere, ExacqVision, or other building systems preferred (training provided).
- Assume other duties as required by either Client or Northeast Security, Inc
Security Officer Skills:
- Excellent customer service skills
- Strong attention to detail
- Strong written and verbal communication skills
- Ability to show responsibility and friendliness towards clients and residents.
- Strong professionalism
- Ability to solve conflict/problem solve.
- Maintain the highest ethical and professional standards.
- Must be able to multi-task and self-manage in a dynamic environment.
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