Job Summary
The Full-Time Administrative Assistant/Receptionist is responsible for delivering exceptional customer service assistance and assisting with day to day administrative needs . This entails answering phone calls, addressing visitor questions and needs, and providing an overall welcoming environment.
Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(k) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Employee Discounts
Responsibilities
- Greet customers at the reception desk in a pleasant and professional manner
- Receive cash, checks and credit card payments from car deals and provide receipt of payment
- Maintain key, gas, plate and inventory spreadsheets
- Promptly and efficiently answer multi-line switchboard and direct consumers to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Distribute daily intercompany paperwork.
- Accepting new vehicles into inventory which included tagging keys, entering data into appropriate inventory systems and accounting entries.
- Process dealer trade paperwork and submit to corporate for processing.
- Submitting monthly supplies and coffee orders to corporate
- Maintain coffee bar by keeping counter-tops clean and refilling products as necessary
- Filing paperwork as needed.
- Perform any other special duties as requested by dealer and other managers
- Regular attendance consistent with attendance policy
Qualifications
- Team player focused on providing exemplary customer service
- Ability to multi-task in a fast-paced work environment
- Detail-oriented with strong organizational and communication skills
- 18 years of age or older required
- Valid driver's license and willing to submit to pre-employment background check
Rosen Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.