Job title: Restaurant Server
Reports to: Food and Beverage Manager
Job purpose
Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.
Responsibilities
- * Politely greet guests as they enter the restaurant.
- * In the absence of a Host/Hostess, introduce yourself to the guest and show the guest to their table.
- * Maintain a up-to-date knowledge of the menu items and daily specials.
- * Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation.
- * Be aware of allergy information on menu items.
- * Answer inquiries about food and beverage items.
- * Be able to effectively upsell food items, especially beverages with dinner.
- * Inform guests of special items not listed on the menu.
- * Be able to take food and beverage orders with complete accuracy including any special requests.
- * When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements.
- * Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction.
- * Monitor guests needs and promptly handle requests.
- * Handle all guest complaints in a timely and professional manner.
- * All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion.
- * Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc.
- * Prepare and provide guests with accurate guest check at the end of the meal.
•* Process all payment methods in a timely and professional manner.
•* Re-set table for new guests.
•* Maintain and clean and organized service area.
•* Preform all side work checklists as directed by Management.
•* Comply with safety, health and hygiene policies and procedures.
•* Comply with all brand standard procedures.
Guest Relations
•* Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
•* Is readily available and approachable to all guests.
•* Interact with guests on a frequent basis to obtain feedback about their experience.
•* Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
•* Is visible in the restaurant area at all times during business hours.
Team Interaction
•* Encourage and build mutual respect and cooperation among team members.
•* Communicate effectively with all property team members.
•* Respond in a timely manner to all members of the Management Team.
•* Is professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
•* Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
•* Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications
•* High School diploma or equivalent.
•* Must have at least 1 year prior food and beverage service experience.
•* Must meet state age requirements to serve alcohol.
•* Knowledge of food health codes.
•* Knowledge of beer, wine, liquor and common beverages.
•* Basic knowledge of food preparation.
•* Ability to lift up to 30 pounds.
•* Ability to stand for long periods of time.
•* Able to professionally handle guest complaints.
•* Able to work effectively and efficiently with all departments.
•* Willing to work flexible hours to include weekends, holidays and late nights.
•* Maintain a professional appearance at all times.
•* Able to multitask and work in a fast paced environment.
•* MUST have a passion for providing “excellent” customer service experience.
*And any other job function deemed appropriate by management*
Supplemental pay
- Tips
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount