Apple, Communication Skills, Conflict Resolution, Contact Management, Cook Dishes, Food Services, Food and Beverage Industry, Hospitality and Tourism, Music, People Management, Property Management, Restaurant, Waitressing
LOCATION
Austin, TX
POSTED
3 days ago
The Opportunity:
A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service.
The person in this position must have good communication skills, the ability to resolve conflict and a thoroughunderstanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company's culture, values and reputation in the public eye.
Who We Are:
Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the
community that grows near it. The design of the 89-room hotel takes inspiration from the local
lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by
Texas. The Magdalena is also home to Summer on Music Lane and Magdalena Bar,
offering locals and visitors alike more places to hang out and experience the best of Austin, off
of South Congress.
Summer on Music Lane, the full service restaurant at Hotel Magdalena, is inspired by the
casual sophistication that defines a lake house weekend. The menu features honest cooking
taking cues from old school hospitality but with a decidedly unpretentious, Austin sensibility. We
are open to the public every day of the week on South Congress, more than a hotel restaurant!
Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality
company that is founded on the pillars of design, music, and authentic community-driven
experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated
portfolio of hospitality projects throughout the U.S.
We're Proud to Offer Exceptional Benefits, which Include:
Medical, Dental, Vision, 401K with company match
Free room nights, Discounted and Friends & Family Room Rates
Generous Paid Time Off
Work-life benefits including wellbeing initiatives such as a complimentary Headspace
Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!
Key Responsibilities:
• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Provide guests with menus
• Greet guests and seat them at tables or in waiting areas
• Assign patrons to tables suitable for their needs
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
• Receive and record patrons' dining reservations
• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Inform patrons of establishment specialties and features
• Direct patrons to waiting areas such as lounges
• Operate cash registers to accept payments for food and beverages (if applicable)
• Prepare cash receipts after establishments close
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Qualifications:
High School diploma or general education degree (GED). College Degree preferred
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand other computer programs (i.e. Property Management System)
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.