Wellness Coordinator - The Joint Monroe
Position: Full-Time Wellness Coordinator
Schedule:
- Monday-Friday | 9:30 AM - 7:30 PM
- Saturday | 9:30 AM - 4:30 PM (required)
Pay & Benefits: Competitive hourly rate, healthy individual bonus structure, opportunity for growth
About the Role
The Wellness Coordinator plays a key role in the success and growth of The Joint Monroe. You are the first point of contact for patients and a vital contributor to the clinic's operations and patient experience. This position requires a friendly, professional communicator with strong sales aptitude, outstanding multi-tasking abilities, and a passion for helping others improve their health.
As a Wellness Coordinator, you will support patient engagement, educate on our services, promote wellness plans, and contribute to achieving clinic goals.
Key Responsibilities
- Provide a welcoming, professional experience to all patients and visitors from the moment they arrive.
- Answer phone calls promptly and assist with patient inquiries and requests.
- Educate patients on wellness offerings, membership options, and services in a way that aligns with their individual wellness needs.
- Sell wellness plans and visit packages suited to patients' care plans and clinic goals, meeting and exceeding sales objectives.
- Complete transactions using point-of-sale software and ensure accounts are accurate and current.
- Maintain clinic flow by scheduling appointments, guiding patients through their visit, and supporting team members.
- Re-engage inactive patients to encourage continuity of care.
- Participate in local marketing and patient growth initiatives to help build new patient counts.
- Maintain accurate records and assist with administrative tasks as needed.
Required Skills & Qualifications
Sales & Communication
- Strong ability to confidently present and sell services in a patient-focused environment.
- Excellent verbal and written communication skills; ability to engage diverse individuals with professionalism and empathy.
- Ability to build rapport quickly and maintain positive relationships with patients and team members.
Multi-tasking & Organization
- Capable of handling multiple responsibilities simultaneously in a dynamic clinic setting.
- Exceptional time management skills with a proven ability to prioritize tasks.
Other
- High school diploma or equivalent required; college coursework or experience in sales, customer service, healthcare, or wellness preferred.
- Comfort working in a goal-oriented environment and contributing to individual and team success.
- Professional demeanor with a positive, solution-oriented attitude.
What We Offer
- Competitive hourly pay
- Healthy individual bonus structure tied to performance
- Supportive team culture and opportunities for growth
- On-the-job training and development
If you want a position where you can make an impact, build strong relationships, and grow professionally while helping others live healthier lives, we want to hear from you!