Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)
At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.
We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.
This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.
Start Date & Training
- Start Date: July 20, 2026
- Training: First two weeks (structured onboarding to set you up for success)
- Training Schedule: 9:00 AM – 4:30 PM EST
What You'll Be Doing
You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.
Responsibilities include:
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
What We're Looking For
We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.
Required qualifications:
- High school diploma or GED required (additional education preferred)
- Prior customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
Preferred:
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Technical & Work Environment Requirements
To set you up for success at home:
- Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
Schedule
- Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday
- Consistent attendance and reliability are essential for success in this role
- Schedules are structured to support both business needs and work-life balance
Why Join DVS?
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
But beyond the credentials, here's what makes DVS different:
- A fully remote role-work where you're most comfortable and productive
- A supportive, team-driven environment where people actually help each other succeed
- Meaningful work that supports Veterans, military families, and communities nationwide
- A culture that values reliability, respect, and growth
- Real opportunities for career advancement
- A workplace where your work has purpose-not just tasks
At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.
Ready to Join Us?
If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you.
Apply today and build a career with purpose at DVS.