Job Description
Title: Customer Service Representative
Location: Remote
Pay Rate: $17.20 w2
Term: Contract
Location: Remote
Pay Rate: $17.20 w2
Term: Contract
Job Description/Responsibilities
- Must have banking or financial domain experience
- Answer inbound calls from our internal clients at the branches.
- Educate Financial Advisors on account services and capabilities.
- Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
- Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Required Skills:
- Excellent communication and organizational skills, attention to detail, and strong follow-up skills
- Strong problem-solving skills
- Flexible and adaptable to change
- Proficient in Microsoft Office Suite
- Windows navigation skills
What are the top Must Haves for this role?
Given the nature of the role and the need for clear communication with clients and cross-functional teams, we're looking for candidates with strong proficiency in spoken and written English.
- Experience – 1-2 year minimum in call center environment.
- Excellent Communication skills
- Strong organizational skills and attention to detail
Numbers & Facts
| Location | Houston, Texas (Remote) |
| Industry | Management Consulting Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2008 |
| Website | http://www.reqroute.com/ |
About Company
ReqRoute is a young, vibrant and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley, we are passionate about building stronger employer brands to help employers attract the best talent.
We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base.
We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.
Our Human Capital Management (HCM) Consulting solutions cater to every aspect of HR strategy and planning. From Recruitment, Benefits, Payrolling to Performance Management tools, we provide HCM advisory services for outlining effective HCM Strategy, vendor selection, project management, implementation & user training.
ReqRoute gives you the ability to be as smooth and quick as the technology you are dealing with by putting you in touch with our enormous database. ReqRoute has the ability to quickly respond to technology initiatives by strategically acquiring skills and economically managing accessible resources. With ReqRoute, you have access to competent, brilliant and talented professionals representing every skill set. With ReqRoute, you can bring on professionals that are truly a fit into your teams.
We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base.
We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.
Our Human Capital Management (HCM) Consulting solutions cater to every aspect of HR strategy and planning. From Recruitment, Benefits, Payrolling to Performance Management tools, we provide HCM advisory services for outlining effective HCM Strategy, vendor selection, project management, implementation & user training.
ReqRoute gives you the ability to be as smooth and quick as the technology you are dealing with by putting you in touch with our enormous database. ReqRoute has the ability to quickly respond to technology initiatives by strategically acquiring skills and economically managing accessible resources. With ReqRoute, you have access to competent, brilliant and talented professionals representing every skill set. With ReqRoute, you can bring on professionals that are truly a fit into your teams.
Skills
- Banking Servicesunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- English Languageunmatched
- Follow Throughunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Telephone Skillsunmatched
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